What are the responsibilities and job description for the B&G Foods WAH 1500 position at Inktel Contact Center Solutions?
Voted “Best Place to Work in FL”* by the Sun Sentinel!
We’re searching for customer service agents to join us here at our dynamic call center. This is a full-time work from home opportunity. You will be required to have your own equipment.
In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition between channels at any time.
Job Responsibilities:
- Strong desire to be helpful and take ownership and resolve customer situations
- Guide callers through troubleshooting, navigating the client’s menus
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Provided customer relationship management tool to research inquiries and document customer interactions
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
- Maintain required product knowledge to deliver best in class service
- Exhibit a positive attitude and bring enthusiasm to work each and every day
- Proven record of great attendance and demonstrating skills as a team player
Qualifications:
- Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Must be able to communicate effectively with customers, management, and co-worker
- Seek 1 yrs of experience & familiarity in the food ordering & catering industries
Compensation:
- Pay: $15.00/HR
Salary : $15
