What are the responsibilities and job description for the Chick-Fil-A 1099 position at Inktel Contact Center Solutions?
Description
Voted “Best Place to Work in FL”* by the Sun Sentinel!
We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers and our amazing team of service representatives!
Responsibilities:
- Strong desire to be helpful and take ownership and resolve customer situations
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Provided customer relationship management tool to research inquiries and document customer interactions
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
- Guide callers through troubleshooting, navigating the client's menus
- Maintain required product knowledge to deliver best in class service
- Exhibit a positive attitude and bring enthusiasm to work each and every day
- Proven record of great attendance and demonstrating skills as a team player
Qualifications:
- Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Seek 1 yrs of experience & familiarity in the food ordering
- Must be able to communicate effectively with customers, management, and co-worker
