Patient Access Registrar

The Patient Access Registrar is a Full-Time, Regular position working Monday-Friday, 8:30am-5:00pm at our Providence Medical Park location.

Summary: Greets and welcomes all patients and visitors presenting a friendly, courteous and professional image. Checks in patients with ordered exam, checks for previous related studies, collects patient payments, answers phones and ensures a smooth patient flow.

Essential Duties / Responsibilities:

• Provides high level of customer service by:
• Greets and welcomes all patients and visitors
• Ensures all patients are registered and “arrived”
• Patients requiring assistance are provided assistance as needed
• Keeps a clean work area to represent the professional image of Inland Imaging
• Patient Registration – collect all demographic and billing data – check insurance eligibility
• Work on locating patient’s insurance info if they do not have it with them
• Print out payment estimator form, answer any patient questions and ask if the patient would like to make a payment
• Process patient payments utilizing Zirmed payment system
• Schedule walk-in patient exams
• Prepares paperwork for patient exams in advance, including add on’s, and give the paperwork to appropriate modality
• Linking orders to patient exams
• Utilize PayNav to check patient insurance eligibility – front desk and prior eligibility process
• Interpreter check in through Universal Language Service
• Identify patient orders in the Clerical Worklist – check insurance eligibility
• Create prior Auth Orders for MRI and CT exams
• Call referring offices to obtain orders not found
• Work with all departments to ensure smooth patient flow and care
• Answer phones and assist callers
• generates reports as requested by referring provider offices
• Burns patient exams and reports onto CD’s to be given to patients and referring provider offices
• Coordinate with UPS for next day mail service requests
• Locates and obtains previous related exams for upcoming appointments
• Load discs that have been requested for previous and resolve exceptions
• Push images from Isite to other medical facilities
• Document scanning and resolving of paperwork to patient accounts
• Pacscan reports to patient time line for previous
• Pull prior studies over to our PACs system from Carestream
• This position may be required to work in a hospital, urgent care or clinical setting.
• Performs other duties as assigned

Holy Family Clerical Specialist: In addition to the above responsibilities, the Holy Family Clerical Specialist will perform the following job requirements:

• Scheduling Inpatient and ER exams utilizing EPIC
• Downtime scheduling process for IP/ER exams
• Scheduling PSA x-rays
• Scheduling Medical Examiner cases
• Scheduling Pain Injection exams
• Understand Tube System
• Understand Nurse Alert phone
• Knowledge of where the different Departments and Floors are located at the Hospital
• Knowledge of what exams/procedures are done in the different Hospital departments
• Knowledge of the different Hospital Codes and how to respond to them
• Preparedness and understanding of Hospital inspections and what the different inspectors are looking for
• Preparedness and understanding of Hospital Drills – Fire Drills, Amber Alerts
• Knowledge of what Hospital departments respond to what issues at the Imaging Center – Bldg Operations, Environmental Svcs, Grounds, Security, House Supervisor
• Creatinine Process
• Back-up Operators – Knowledge and ability to answer busy phone system for both Inland Imaging and Holy Family Hospital calls
• Screen and transfer phone calls appropriately – Outpatient, Inpatient, ER, Referring Physician and internal phone calls
• Coordinate with Admitting on special procedures to obtain stickers
• Cover positions for mandatory holiday rotations
• Cross-training of up to 6 positions
• Assist Hospital Medical Records Dept when requesting reports or records
• Type consent forms for all interventional procedures
• Call in on-call techs for after-hours exams
• Assist and work with volunteers at front entrance volunteer desk
• Wheelchair accountability – track down throughout the hospital when they disappear

General Duties and Responsibilities:

• Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
• Honest, pleasant manner and good personal hygiene.
• Free of alcohol and drug abuse.
• Valid state driver’s license and proof of insurance.
• Excellent communication and interpersonal skills.
• Detail oriented; ability to multi-task; organized and able to work in a fast paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Ability to consider individual needs in communication with and assessment and treatment of patients of all ages
• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Rotates to other shifts and locations as needed
• Attendance is a requirement for this position

Advocacy:

Treats all patients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values

• Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim Higher

Qualifications:

• Education: High School Diploma/GED required
• Experience: One year of clerical experience desired
• Communication and interpersonal skills
• Anatomy and medical terminology – preferred
• Medical office experience preferred
• Understanding of all procedures to be read by radiologist – preferred
• Computer Skills: Experience with the following computer applications is highly desired: Outlook; Workday; PACS ; Medicalis; PayNav; ; Zirmed; EPIC; Web Portals.

Nuvodia/Inland is an EEO employer...

Job Type: Full-time

Pay: $17.62 - $26.43 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Employee assistance program
• Referral program
• Retirement plan
• Uniform allowance

Medical Specialty:

• Radiology

Schedule:

• Day shift

Ability to Relocate:

• Spokane Valley, WA 99216: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $26