Base Pay Range : 28.87 - $43.30
Job Description :
The Provider Relations Specialist is a Monday-Friday, 8 : 00am-5 : 00pm position. This is an in-person position that does require some schedule flexibility based on business needs (some weekends or before / after hours due to events and or meetings). Some travel required between Spokane and the Tri Cities.
Summary : Responsible for maintaining and growing relationships with referring providers and their teams, serving as a trusted liaison between Inland Imaging and its referral network. This role also supports and executes the organization's marketing initiatives to enhance provider engagement, improve referral volumes, and promote imaging services. The ideal candidate combines excellent interpersonal skills with a proactive approach to relationship-building and marketing execution.
Essential Duties / Responsibilities : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provider Relations Management
- Builds, nurtures and maintains strong relationships with referring providers, their staff and key stakeholders to ensure satisfaction and loyalty.
- Serves as the primary point of contact for providers, addressing questions, concerns, and opportunities for improvement in a timely manner.
- Conducts regular visits to referring offices to provide updates, promote imaging services, and collects feedback to enhance the provider experience.
- Works closely with clinical and operational teams to resolve provider challenges, improve referral workflows, and streamlines communication.
- Collaborates with leadership to identify opportunities for new provider partnerships and increased referral volume.
Marketing Support and Education
Assists in the development and execution of the marketing plan to promote the organization's services to referring providers.Organizes and participates in outreach campaigns, educational events, and other initiatives to showcase Inland Imaging services.Supports the creation and distribution of marketing materials, such as brochures, newsletters, presentations, and digital content tailored for providers.Monitors marketing efforts to assess effectiveness, gathers feedback, and refines strategies as needed.Represents the organization at community events, provider meetings, and industry conferences to enhance visibility and referral engagement.Data Monitoring and Reporting
Tracks provider engagement, referral volumes, and satisfaction metrics to identify trends and opportunities for improvement.Reports on outreach efforts, key achievements, and feedback gathered from providers.Works with leadership to analyze market data and assist in setting measurable goals for provider relationships and growth.Other special projects and duties as assigned.General Duties / Responsibilities :
Ability to maintain strict confidentiality within the Inland Imaging companies and Inland's customers.Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.Honest, pleasant manner and good personal hygiene.Free of alcohol and drug abuse.Valid state driver's license and proof of insurance.Excellent communication and interpersonal skills.Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.Attendance is required for this position.Rotates to other shifts and locations as needed.Supervisory Responsibilities :
There is no supervisory responsibility in this positionAdvocacy :
Treats all patients and coworkers with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values
Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim HigherQualifications :
Education : Bachelor's degree in Marketing, Healthcare Administration, Communications or a related field is required and / or equivalent experience.Experience : Two or more years of experience in provider relations, healthcare marketing, or a customer-facing role withing a medical or healthcare setting required.Strong understanding of medical imaging services and the healthcare referral process.
Excellent interpersonal and relationship building skills, with a proactive and solutions-focused mindset.Strong written and verbal communication skills.Ability to work independently, manage multiple priorities, and maintain attention to detail.Ability to effectively present information and respond to questions from groups of managers, team members, clients, customers, and the general public.To perform this job successfully, the individual must have reliable transportation and have the ability to make and keep regular appointments with referring providers and their staff.Key Competencies :Relationship Management : Ability to build trust and rapport with providers and office staff.
Communication Skills : Clear and professional communication across multiple channels.Results-Oriented : Driven to achieve goals and support organizational growth.Marketing Acumen : Ability to support and implement outreach strategies.Problem Solving : Quick to identify challenges and develop effective solutions.Licensure : N / ACertifications : N / AComputer Skills : Experience with the following computer applications is highly desired : Microsoft Office Suite; Internet / Intranet, Workday, Qgenda, EPIC, Medicalis, Smartsheet, and customer relationship management software.Background Check :Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.Drug Test : Eligible employees must be able to pass a post-offer, pre-employment drug test.Nuvodia / Inland is an EEO employer...
Salary : $29 - $43
