Parts Manager

ALL IN ON A REWARDING CAREER AT INLAND

Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Kenworth and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in Tucson, AZ.

THE OPPORTUNITY

The Parts Manager will be responsible for the day-to-day operation of the Branch’s Parts Department in compliance with the company’s established policies and procedures. This position effectively manages and directs all aspects of the Parts Department’s operations in a manner that ensures maximum benefit to the dealership. The Parts Manager also co-ordinates activities and co-operates with other dealership departments to best serve the customer. Further responsibilities include planning, directing and controlling all activities within the Parts Department to ensure that overall profitability and growth objectives are met or exceeded. This position is also responsible for the parts department’s overall performance and profitability and maintaining the highest level of customer service and professionalism in serving our customers’ needs.

YOUR RESPONSIBILITIES

• Build the organization by establishing parts department policies and procedures
• Develop sales and gross profits by:
  • Establishing realistic sales objectives
  • Encouraging aggressive marketing by all parts department employees.
  • Effective merchandising and advertising methods within budget allocation, including taking advantage of all manufacturers' inventory co-op advertising.
  • Establishing a competitive parts pricing policy while maximizing profitability.
  • Ensuring customer satisfaction by maintaining an efficient and effective level of service and handling customer complaints immediately and according to the dealership's guidelines
  • Working with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
  • Analyzing sales, expenses and inventory monthly to maintain profit goals.
• Controlling costs by:
  • Preparing and administering an annual operating budget for the parts department
  • Controlling the inventory investment according to turn rate and level of obsolescence, consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
  • Continually striving to improve existing practices
  • Creation of checks and balances in all areas of the department including purchasing, shipping, receiving and safety
  • Analyzing departmental operations and storage layout and revising as needed for maximum effectiveness.
• Ensuring the safety of all employees by:
  • Enforcing safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and ensuring that WHMIS and TDG training is provided.
  • Becoming familiar with and complying with the company’s Health & Safety Manual.
• Maintaining the company’s parts vehicles by:
  • Ensuring that the vehicles are in good, safe running order
  • Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept
• Supervisory Responsibilities:
  • Hiring, training, motivating, counseling and monitoring the performance of all parts department staff

• Qualification as a Journeyperson preferred
• Post-secondary diploma in a related field preferred
• At least three years related experience in a parts department including supervisory experience
• Demonstrated knowledge of truck parts, truck repair and the best practices to run a successful parts counter in a truck repair shop environment
• Valid Class 5 Driver’s License
• Forklift Certification
• Strong leadership skills
• Excellent customer relations skills

US BENEFIT PACKAGE

Our employees receive a generous benefits package including:

• Medical
• Dental
• Vision
• Prescription benefits
• 401k with employer matching program
• Flexible Savings Account
• Health Savings Account (available with some medical programs)
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

Keywords: parts counterperson, parts supervisor, parts journeyperson, truck parts, heavy truck parts