Sales Support Specialist - New Truck and Fleet Sales

ALL IN ON A REWARDING CAREER AT INLAND

Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Kenworth and go ALL IN on a career that has it all.

This position is located at our sales and service dealership in the Phoenix, Arizona area and will report directly to the Vice President of Sales.

THE OPPORTUNITY

As the Sales Support Specialist of New Truck and Fleet Sales, you will work directly with our dynamic VP of Sales and our sales executives and will own the day-to-day responsibility for all the administrative functions that support new truck sales and our fleet customers. You will have your hands on the pulse of everything - from being a champion of our customers ensuring they receive the best-in-class service to working directly with our sales leaders to managing the key administrative operations activities from the sale through delivery. You play an exciting role in the success of our sales division.

This may be your dream job if you:

• Are passionate about being a front-line contact for key customers and some of Inland’s largest fleet accounts, proactively triaging, addressing and resolving issues for customer success.
• Can drive spreadsheets, track the smallest of details in change orders, and stay up-to-the- minute on delivery schedules.
• Love working with numbers, budgets, reporting, and can spot even the smallest discrepancies in invoices or orders.
• Thrive in a fast-paced, exciting environment where you wear many different hats and use all aspects of your strong organizational and analytical skills every day.
• Get great satisfaction knowing you made a difference with both your internal and external customers.

YOUR RESPONSIBILITIES

• Manages, develops and executes on all administrative tasks associated with supporting Inland’s new truck and fleet sales accounts
• Triage, resolve and address issues throughout the sales delivery cycle working directly with key customers Follow up to ensure prompt resolution of all customer concerns.
• Creates, submits, tracks and ensures accurate processing of all SaIes Invoices, Change Orders, Shipping Destinations, PDI and After-Market installation completions, Deliveries, etc.
• Manages and tracks the build schedule, monitoring supply chain delivery and accuracy of delivery against contract deliverables. Track change orders, ensure after-market installations are accurate and completed in a timely manner. and reports on build status and scheduling changes.
• Develops and maintains ad hoc reports specific to internal and external customer requirements
• Works closely with all departments to ensure the customers after sales experience is World’s Best

WHAT WE LOOK FOR

• Bachelor’s degree in business, communications, marketing or equivalent
• Four plus years’ related experience in sales coordination or customer success role
• Strong written and verbal communication skills, strong interpersonal skills
• Analytical, basic accounting knowledge with strong aptitude for numerical calculations
• Highly proficient in Microsoft Word, Excel
• Experience with Kenworth PremierSpec and Kenworth Eportal programs would be nice to have, or must be able to demonstrate the ability as a superuser of 3rd party software
• Possess excellent problem solving and critical thinking skills.
• Confident and comfortable presenting data and ideas to internal and external Sr. Management.
• Highly detail oriented with exceptional organizational skills and demonstrated drive for customer success.
• Proven ability to develop and implement processes necessary to increase productivity and enhance customer satisfaction.
• Knowledge of the truck and/or heavy equipment industry a plus.
• Ability and willingness for limited travel US and Canada. Valid Driver’s License & Passport to meet travel requirements.

US BENEFITS PACKAGE

Our employees receive a generous benefits package including:

• Medical
• Dental
• Vision
• Prescription benefits
• 401k with employer matching program
• Flexible Savings Account
• Health Savings Account (available with some medical programs)
• Long Term and Short-Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

INLANDIND