Service Manager

Inland Truck Parts & Service is currently looking for a Service Manager to join our team in Missoula, Montana. As the Service Manager, you will be an integral part of our team under new management, helping shape the direction and culture as we enter an exciting phase of growth. We are looking for someone who is adaptable, enthusiastic, and ready to collaborate in a dynamic environment. You’ll be a key player in helping us improve processes, enhance customer experiences, and support the evolving goals of the business. Inland Truck Parts Company, established in 1944, is an employee-owned business with 37 locations in 12 states.

Job Summary

The primary function of the service manager is to manage and supervise all aspects of service operation, under the guidance of the store manager.

ESSENTIAL DUTIES & RESPONSIBILITIES:

❑ Ensure excellent internal and external customer service and communication

❑ Demonstrate ability to effectively work with a team

❑ Assist with recruiting, hiring, training, monitoring, & evaluating staff

❑ Supervise all service personnel & operations

❑ Ensure & / or demonstrate application of mechanical & computer application expertise

❑ Organize work for efficient & quality operation

❑ Assign tasks, schedule work hours

❑ Monitor inventory levels

❑ Promote/ assist with parts sales

❑ Maintain knowledge of all service processes & equipment

❑ Direct or participate with giving repair estimates

❑ Oversee and/or perform repair work & necessary scheduled maintenance

❑ Ensure neat, clean, attractive appearance & safety of service area

❑ Troubleshoot problems

❑ Provide feedback/ operating reports for store manager

❑ Maintain adherence of policies / procedures

❑ Prompt attendance & neat appearance

❑ Other duties as deemed necessary by the store manager

Requirements:

❑ Valid class A CDL (REQUIRED)

❑ High level of computer literacy

❑ Microsoft Office knowledge/experience

❑ Excellent organizational, scheduling, & communication skills

❑ Excellent leadership & supervisory abilities (ability to lead & supervise several technicians)

❑ Excellent customer/ shop service commitment

❑ Ability to conduct thorough truck inspections & repair functions

Job Type: Full-time

Pay: From $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• No weekends

Application Question(s):

• Why do you think you would be a good fit for this role?

Experience:

• Heavy Duty, Truck Repair Facility or Dealership: 2 years (Preferred)

License/Certification:

• CDL (Required)

Work Location: In person

Salary : $95,000