Lighting Showroom Service Technician

Job Overview:

We’re looking for a hands-on, customer-focused professional to join our team as a Lighting Showroom Service Technician. This hybrid role combines technical field service with customer coordination, ensuring that our clients receive prompt professional support for any post-sale lighting issues. You’ll represent the company both in the showroom and in customers’ homes, providing solutions with confidence, courtesy, and care.

Key Responsibilities:

• Customer Scheduling & Communication
• • Contact customers to schedule and confirm in-home warranty service visits
  • Communicate clearly and professionally via phone, email, or in-person
  • Provide updates and manage expectations before, during, and after service calls
• Onsite Warranty Service
• • Travel to customers’ homes to perform repairs or replacements on lighting fixtures covered under warranty
  • Diagnose and resolve basic electrical or mechanical issues with lighting installations
  • Ensure all work is documented and follow-ups are scheduled if needed
• Internal Coordination
• • Work closely with showroom sales associates and managers to understand customer issues and ensure aligned service solutions
  • Support the Returned Goods Authorization (RGA) Manager by processing defective products related to service visits
• Showroom Support
• • Assist with the setup, maintenance, and updating of lighting displays and in-store fixtures
  • Ensure showroom displays remain functional and visually appealing

Qualifications & Skills:

• Technical Skills:
• • General mechanical aptitude and hands-on experience with tools
  • Basic knowledge of electricity and lighting components
  • Ability to troubleshoot, identify issues, and perform effective, safe repairs
• Communication & Customer Service:
• • Strong interpersonal skills and the ability to communicate technical issues in a customer-friendly way
  • Dependable, professional, and calm under pressure
• Other Requirements:
• • Basic computer proficiency, including use of Microsoft Office and common workplace software
  • Comfortable using ladders and performing physical tasks as needed
  • Valid driver’s license with a clean driving record (company vehicle provided)
  • Ability to work independently and adapt to changing schedules or priorities

Ideal Candidate Will Be:

• Solution-oriented and proactive in resolving issues
• Able to manage time effectively and prioritize service calls
• Comfortable working both behind the scenes and directly with customers
• A team player who’s eager to learn and grow within the company