What are the responsibilities and job description for the Sales Development Representative position at Inmar?
The Sales Development Representative is dedicated to enabling and optimizing sales processes, enhancing team productivity, and aligning sales initiatives with organizational objectives. This role supports sales training, process improvement, technology management, and customer engagement to drive revenue growth and operational excellence.
Primary Accountabilities:
Technical (40%)
- Support the Sales Operations teams with incoming and/or outgoing lead qualification to hand off to Client Development Representatives
- Conduct credit research and prepare reporting packages
- Prepare business reviews
- Perform research on returns variances and provide appropriate findings to Regional Managers and/or Client Development Representatives
- Work with Marketing on competitor analysis and creation of materials for the sales team
- Collect and maintain market share data and analysis
- Support sales and pipeline forecasting processes
Operational (40%)
- Support field sales team with data inconsistencies, ensuring quality assurance from appropriate teams (i.e., Salesforce and Rx Returns processing facilities).
- Identify inefficiencies in sales workflows and recommend standardized, scalable processes to improve productivity and consistency.
- Support the implementation of new sales enablement tools, such as white space insights and lookup tools, to empower the field team.
- Collaborate with Finance to grow client adoption of ACH Direct Deposit credit payments, which impacts revenue predictability and operational efficiency.
- Support the management of sales team requests (e.g., Strategic Enhancement (STR) requests).
- Collaborate with internal teams to resolve shipping errors, narcotics cage issues, and other customer-facing challenges, ensuring a seamless experience.
- Serve as a liaison to teams such as the Reconciliation Team, Fleet Management Team, and Regulatory Team to address operational challenges.
- Coordinate with processing, shipping, and inventory teams to resolve supply chain and inventory-related issues, including Rx EZ Box, problem boxes, and ATF issues.
Administrative (20%)
- Assist Regional Managers with client special ad hoc report needs (monthly, quarterly)
- Demonstrable communication skills, including client communication
- Support the sales operations teams by completing and managing sales administration.
- Track key performance indicators (KPIs) across all sales teams
Required Qualifications:
- Bachelor’s Degree in Business or Marketing
- Minimum of 6 months work or internship experience in sales, sales support or customer service; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the job responsibilities
- Intermediate experience in all Microsoft and Google product suites
- Salesforce or other CRM- based tool experience, a plus
- Ability to collaborate across diverse functions and manage multiple projects in a fast-paced environment.
Preferred Qualifications:
- Experience in healthcare, pharmaceuticals, or related industries is a plus.
Individual Competencies:
- Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
- Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
- Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
- Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
- Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
- Urgency: Transfers mission to action by acting clearly and decisively to analyze and implement solutions regardless of pressure or uncertainty and maintains a sense of urgency to complete tasks, accomplish goals, and act in ambiguous and complex situations.
- Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
- Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.
- Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
- Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
- Collaboration: Works collaboratively with others to achieve group goals and objectives.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
While performing the duties of this job, the associate is:
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Occasionally required to stand, kneel or stoop and lift and/or move up to ## pounds.
- Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
- Occasionally required to remain in a stationary position.
As an Inmar Associate, you:
- Champion Inmar’s Beliefs, Standards and Values fostering a positive, inclusive and high-performing workplace culture.
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
We are an Equal Opportunity Employer, including disability/vets.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.
