What are the responsibilities and job description for the Server position at Inn at Bay Harbor?
Overview
The Server is a full or part-time, seasonal position. Responsibilities are to ensure that guests have an enjoyable dining experience by providing quality guest service. Servers work in the front of the business taking orders, serving food and drinks, and assisting guests with all other needs. All servers must be available to work nights, weekends, and holidays. Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn't understand the term "not my job."
We Are Currently Seeking Servers For The Following Outlets
Slopeside: A great place to grab lunch, dinner or a quick drink while the kids run around on the lawn and play games
Country Club: Located near our golf courses, this is a great place to grab lunch or a drink after the golf game
Some Perks Of Working For The Highlands Include
A free Golf Pass and Ski Pass for both you and your family
A free downhill mountain bike park season pass for you and your family
40% off at the various Boyne Restaurants
Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on lodging for Friends and Family
Tuition Reimbursement
Team Member Housing available on a first come first serve basis*
Employee Perks
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
Essential Job Functions (including but not limited to,):
Required Qualifications (knowledge, skills, certifications, education, etc):
The Server is a full or part-time, seasonal position. Responsibilities are to ensure that guests have an enjoyable dining experience by providing quality guest service. Servers work in the front of the business taking orders, serving food and drinks, and assisting guests with all other needs. All servers must be available to work nights, weekends, and holidays. Takes initiative to get any and all jobs completed accurately and proficiently and is someone who doesn't understand the term "not my job."
We Are Currently Seeking Servers For The Following Outlets
Slopeside: A great place to grab lunch, dinner or a quick drink while the kids run around on the lawn and play games
Country Club: Located near our golf courses, this is a great place to grab lunch or a drink after the golf game
Some Perks Of Working For The Highlands Include
A free Golf Pass and Ski Pass for both you and your family
A free downhill mountain bike park season pass for you and your family
40% off at the various Boyne Restaurants
Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on lodging for Friends and Family
Tuition Reimbursement
Team Member Housing available on a first come first serve basis*
Employee Perks
- Free Golf and Ski Passes - Enjoy outdoor activities with free access for you and your family.
- Downhill Mountain Bike Park Pass - Complimentary access for biking enthusiasts.
- Dining Discounts - Receive 25% off at Boyne restaurants.
- Resort Discounts - Save 30% on spa treatments and other services at Boyne Resorts.
- Free Water Park Passes - Access to Avalanche Bay Water Park.
- Lodging Discounts - Special rates for friends and family.
- Tuition Reimbursement - Support for continuing education.
- Housing Availability - First-come, first-served team member housing.
- Health Insurance - Available for Full-Time Year-Round Team Members.
- AllyHealth - Access to health services for all employees.
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
- Long-Term Thinking
- Excellence in Execution
- Attitude is Everything
- Develop Create People
- Serve our team members first so they can, in turn, serve our guests and community
Essential Job Functions (including but not limited to,):
- Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Upsell food and beverage items by using suggestive selling techniques.
- Answer questions regarding regions where food products come from, and how food is prepared.
- Describe in detail tastes and textures.
- Answer questions about our food, beverages, and other restaurant functions and services.
- Take food and beverage orders from guests. enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Deliver food and beverages from the kitchen and bar to guests in a timely matter.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guest's dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable).
- Assist fellow servers as situations arise as needed.
- Assist server assistant with clearing and resetting tables as needed.
- Other non-essential duties may be assigned.
- Additional responsibilities as assigned by your manager
Required Qualifications (knowledge, skills, certifications, education, etc):
- Must possess ServSafe certification (or acquire it upon hire)
- Must be 18 years of age
- Must be able to work in a fast-paced environment
- Knowledge of POS systems helpful
- Prior serving experience helpful but not necessary
