What are the responsibilities and job description for the Front Desk Agent position at Inn at Clemson Days Inn?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accuracy in guest records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages promptly.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in administrative tasks such as managing reservations and updating guest information in the system.
Skills
- Strong guest relations skills with a focus on hospitality management.
- Experience with front desk operations in a hotel or similar environment is preferred.
- Proficient in phone etiquette and handling phone systems effectively.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent customer service skills with the ability to resolve conflicts amicably.
- Attention to detail and organizational skills to manage multiple tasks simultaneously.
- Knowledge of hospitality management principles is advantageous for career growth within the industry.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Expected hours: 20 – 35 per week
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- On call
- Rotating weekends
Work Location: In person
Salary : $11