What are the responsibilities and job description for the Front Desk Associate position at Inn at the Colonnade, a DoubleTree by Hilton Hotel?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Bilingual or multilingual skills are a plus
- Familiarity with phone systems and basic office equipment
- Strong communication skills with excellent phone etiquette
- Ability to multitask and prioritize tasks effectively
- Knowledge of hospitality management principles and practices
- Proven ability to provide exceptional guest services
- Experience working at the front desk of a hotel is highly desirable
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating a positive guest experience. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Please note that this is not a remote position. The Front Desk Agent will be required to work on-site at our hotel location.
To apply for this position, please submit your resume highlighting your relevant experience in customer service and hospitality. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 2 years (Required)
Work Location: In person
Salary : $15 - $20