Job Description
Job Description
Position Title : Training Coordinator
Reports To : Manager of Training and Development
Supervises : None
Summary of Position :
The Training Coordinator is the portal to all service provided by the training and development department and is therefore a strong guest service oriented position. The Training Coordinator is responsible for the overall efficient proactive administration of the entire administrative office function. In conjunction with the Manager of Training and the training staff, the Coordinator will be responsible for ensuring the educational success of an active and dynamic training curriculum
Key Responsibilities and Performance Behaviors
Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.Can explain and demonstrate technical skills used to complete tasks to standard.Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.Understands how to take ownership of problems and solve them when solutions may not be available.Can explain how to request help from others when needed to complete task or goal.Has complete knowledge and can tell others of IMGR&C products and services.PerformancePerformance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists.
Responds to obstacles; finds new ways to reach desired end results.In absence of guidance, acts and takes charge to respond to guest or internal customer needs.Responds to change by quickly applying talent and skills in a positive way to succeed.Supports achievement of Quality Goal; “Do it right the first time”.Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.Makes suggestions to improve performance.BehaviorBehavior meets IMGR&C standards (Mission, Vision, Values, Hospitality Behaviors, Customer Recovery Skills)
Approaches all activities with enthusiasm and encourages enthusiasm from others.Chooses a positive approach in all situations.Respects individuality of others; continues to communicate in order to work together.Speaks positively about guests, other team members and our business in all situations on and off property.Treats others with respect in all situations.ServiceServes others.
Identifies and can communicate needs of guests and others.Takes quick action to serve others in a way that meets / exceeds their needs.Identifies ways to improve individual’s or team’s service to others.Provides service outside job responsibilities if needed to help resort succeed.Takes ownership of guest problem(s) until it is solved.ProfessionalismMeets IMGR&C Appearance standards.
Professionally supports IMGR&C’s reputation and image in all situations, on and off property.AttendanceMeets IMGR&C policy for attendance.
Informs supervisor of future absences as far in advance as possible.CommunicationProvides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.Listens to others without interruption; acts on their feedback when possible.Asks questions to better understand expectations of others.Reports all guest complaints and compliments to Supervisor.Reports all situations to Supervisor where resort grounds or equipment do not meet IMGR&C standards.Team WorkPuts success of team ahead of personal success.
Helps other team members succeed without being asked.Takes action to resolve conflict between individuals.Helps other departments achieve success.Reports ideas to increase team success and guest satisfaction to Manager.Does whatever is necessary to help department and resort success.Contributes ideas that support progress and success at shift, team and departmental meetings.Essential Duties and Responsibilities include the following and are subject to change at management’s discretion :Provides full technology support to include Word, PowerPoint and Excel;Handles all course enrollment, registration and course tracking;Works with Manager of Training to develop, maintain and quantify the assessment and evaluation component of course offerings;Creates promotional and informational materials;Supports other departmental managers in tracking course attendance for their teams;Orders supplies, handles all invoicing, etc.;Creates and maintains training materials;Oversees the safety and functionality of the office space;Creates and maintains master files;Assists Manager of Training and entire department team with training events;Provides excellent customer service to Team Members that seek the department’s help and information;In conjunction with the Manager of Training and the department staff, the Coordinator accepts responsibility for ensuring the success of an active and dynamic training curriculum;Prepares all support materials for department’s training sessions such as; handouts, visual aids, props, manuals, training checklists, training attendance lists and other materials necessary;Participates in training seminars and internal training conferences offered by the training and development department of IMGR&C as scheduled;Substitutes as a Trainer when necessary for classes and workshops;As needed assists in course development and design and presentation;Adheres to all regulatory, departmental and casino policies and procedures and to the casino Internal Control Structure;Performs other duties as assigned.Supervisory ResponsibilitiesThere are no supervisory responsibilities in this position.
Education and / or Experience RequirementsAssociate’s degree in Education or Adult Education or related field or four (4) years of administrative experience may be substituted;Must have past administrative assistant background and proven ability to coordinate business activities as well as, strong organizational skills and excellent oral / written communication skills;Must display at all times Hospitality behaviors;Proficiency in Microsoft Office Suite software to include Word, Excel, Outlook, and PowerPoint;Proven track record of dependability, suitability, productivity and confidentiality;Mescalero Apache Tribal preference;Bi-cultural experience preferred.Physical DemandsThe physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is frequently required to sit for long periods of time; walk; use hands to finger; handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and / or move up to 50 pounds.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
When working in the office areas, the environment is comfortable, pleasant and usually quiet. When required to work in other locations the noise level could be loud, inclement weather could be a factor, and may be exposed to a second-hand smoke environment.
