h6320 hr specialist training tg poker

HR Training Specialist - Table Games, Poker and Sportsbook

The HR Training Specialist - Table Games, Poker and Sportsbook is responsible for preparing and conducting core departmental training sessions according to the standards set through the gaming rules and regulations. The training sessions will include all tasks required for Table Games, Poker and Sportsbook.

Key Responsibilities and Performance/Behaviors:

• Ability:
• Explain and demonstrate Hospitality Behaviors and Performance Standards as related to Table Games, Poker and Sportsbook.
• Understand where to get the information needed to complete tasks to standard.
• Explain and demonstrate technical skills used to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understand how to take ownership of problems and solve them when solutions may not be available.
• Explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance:
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; "Do it right the first time."
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.
• Behavior:
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats others with respect in all situations.
• Service:
• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team's service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Professionalism:
• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.
• Attendance:
• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.
• Communication:
• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Team Work:
• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities include the following and are subject to change at management's discretion:
• Create and facilitate training sessions for new and current team members according to the standards set forth in the Train the Trainer seminar;
• Responsible for revisions and updates to the Training Outlines according to the standards in the department;
• Responsible for scheduling departmental training and communicating the schedule on a monthly basis to the department's Training Manager;
• Responsible for testing and evaluating trainees for all training sessions;
• Must know all Table Games;
• Through needs assessments and interviews, creates training approaches to ensure that team members' goals and training goals are aligned with company goals;
• Prepare all support training materials for departmental training sessions such as: handouts, visual aids, props, manuals, training checklists, training attendance, and any other materials necessary;
• Maintain departmental training files with information such as: training attendance lists, training check list, training materials and schedules;
• Responsible for departmental training budget;
• Participates in training seminars and internal training conferences offered by the Training and Development department of the Inn of the Mountain Gods Resort and Casino;
• Directly works with the Training Manager assigned to the department as the departmental coach and mentor;
• Other duties as assigned;
• Must be able to obtain and maintain a gaming license.
2. Supervisory Responsibilities