H6500 EQUIPMENT OPERATOR GROUNDS

Position Title: Grounds Maintenance Equipment Operator

Reports To: Golf Maintenance Superintendent

Supervises: N/A

Summary of Position

The Grounds Maintenance Equipment Operator is responsible for operating and maintaining various equipment used for the upkeep and care of grounds, including lawns, landscaping, and outdoor facilities. This role involves ensuring the safe and efficient use of machinery such as mowers, tractors, and loaders, while performing general grounds keeping tasks.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

• Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.

• Behavior

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.

• Service

• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

• Professionalism

• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.

• Attendance

• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.
• Required to work all Marketing Special Events and Concerts.

• Communication

• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

• Team Work

• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

• Safely operate a variety of grounds maintenance equipment, including but not limited to, mowers, tractors, loaders, edgers, trimmers, blowers, and other landscaping tools.
• Perform routine maintenance checks on equipment before use, such as checking oil levels, tire pressure, and fuel.
• Report and document any malfunctions, damages, or repairs needed for equipment and assist in the troubleshooting of mechanical issues.
• Mow, edge, trim, and maintain lawns, fields, and landscaped areas using appropriate machinery.
• Assist with planting, pruning, fertilizing, mulching, and watering of trees, shrubs, flowers, and lawns to ensure healthy growth.
• Collect and dispose of leaves, branches, and other debris to keep outdoor areas clean and tidy.
• Apply fertilizers, herbicides, pesticides, and other treatments as directed to control pests, diseases, or weeds.
• Perform snow removal, including plowing, shoveling, and salting walkways and driveways during winter months.
• Assist with fall clean-up, leaf removal, and preparation of grounds for seasonal changes.
• Help set up and break down outdoor areas for special events or seasonal activities.
• Follow all safety protocols and wear personal protective equipment (PPE) while operating equipment and performing grounds keeping tasks.
• Ensure that equipment is operated in a safe and efficient manner, adhering to all company and regulatory safety guidelines.
• Keep work areas free from hazards and ensure that machinery is stored properly after use.
• Conduct basic preventive maintenance on grounds equipment, such as cleaning, lubricating, and replacing parts as needed.
• Maintain accurate logs of equipment usage, fuel consumption, and maintenance activities.
• Assist in ordering supplies, parts, and tools needed for grounds maintenance operations.
• Work closely with the grounds keeping team to coordinate tasks and ensure efficient workflow.
• Report to the Grounds Supervisor or Manager on the status of projects, equipment needs, and any grounds-related concerns.
• Interact courteously with staff, residents, and visitors when performing duties in public areas.

There are no supervisory responsibilities for this position.

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• 1-3 years of experience in grounds maintenance, landscaping, or a similar role preferred.
• Experience operating grounds maintenance equipment such as mowers, tractors, and loaders is required.
• Strong mechanical aptitude with the ability to troubleshoot and perform basic maintenance on equipment.
• Good understanding of landscaping, lawn care, and horticultural practices.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to follow instructions.
• A valid driver’s license is required.
• Certification or licensing to operate specific heavy equipment (such as tractors or loaders) is a plus.
• Pesticide application certification is an advantage but not required.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.