What are the responsibilities and job description for the S3050 EXECUTIVE CASINO HOST IMG position at Inn of the Mountain Gods?
Job Description
Job Description
Position Title : Executive Casino Host
Reports To : Executive Player Development Manager
Supervises : Casino Hosts / Jr. Casino Hosts
Summary of Position :
The Executive Casino Host oversees the Host Department and acts as the liaison between VIP services and all operating departments. This role is dedicated to developing and retaining the patronage of the Resort’s top gaming customers. In collaboration with the Executive Player Development Manager, the Executive Casino Host assigns approximately 250-350 accounts to each Casino Host, aiming to maximize profitability, secure repeat visitation, and reduce attrition due to competition or guest dissatisfaction. The role involves maintaining a productive casino host program to actively build and sustain a robust player rewards program. Other duties as assigned for the success of the organization.
Essential Duties and Responsibilities :
Maintain meaningful business relationships with approximately 350 assigned players
Collaborate with the Marketing Analyst Manager, Executive Player Development Manager, and Director of Marketing in the post forma process.
Identify potential new members for development into high-end
Stay current on all upcoming special events, promotions, and entertainment, and ensure the Host team does the same.
Balance floor time with telemarketing and written correspondence
Manage the responsible issuance of Player Rewards and ensure adherence to
Secure future player trips through booking participation in special events and promotions, and recognize special occasions important to assigned accounts.
Handle customer complaints and discrepancies efficiently and
Telemarket to active and inactive guests to develop brand loyalty and
Assist in developing host goals, special events, and marketing
Maintain up-to-date knowledge of electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
Safeguard the confidentiality of departmental and company
Prospect new guests through active players and provide information on player
Make phone calls and send emails and letters to guests regarding events, promotions, or
Adhere to all regulatory, departmental, and casino policies and procedures, and the casino Internal Control Structure.
Perform any other duties necessary for the success of the Enterprise, including working in other areas or departments when necessary.
Use the Player Tracking System to manage and record patron information to support regular contact and profit enhancement efforts.
Work the casino floor and utilize OPTX to enroll new patrons in the Apache Spirit Club and collect
Maintain constant communication with hotel, F&B, Marketing, TG, and slot operations personnel to enhance guest service.
Maximize the profitability of each guest assigned to the Casino
Assist in promoting and executing special events and
Assist customers with questions and requests regarding games, reservations, and
Resolve customer issues
Work collaboratively and communicate effectively with team members at all levels of the organization and with external guests.
Have knowledge of ordinances, regulations, laws, policies, and procedures related to the Host
Consult Internal Control Procedures and Policy Manuals for
Report illegal or suspicious activity to Security, Gaming, and appropriate management
Organize special functions and participate in telemarketing efforts to invite customers for special events and individual visits.
Obtain feedback on customer
Maintain confidentiality of sensitive
Respond calmly and handle customer demands in a fast-paced
Handle multiple functions simultaneously by being well-organized and detail-
Operate necessary equipment such as computers, telephones, copiers, fax machines, iPads, and
Meet department standards, attendance, and appearance guidelines, and adhere to departmental and company policies.
Be available to work nights, holidays, and
Be computer literate with software systems including Microsoft Office applications, Player Tracking systems, Super Playmate, OASIS, Duetto, Agilysis, OPTX, and Power Kiosk.
Have knowledge of the Apache Spirit Club levels and benefits
Possess excellent guest service, interpersonal, communication, team building, and problem- solving skills.
Increase gaming revenues through the development of a targeted customer
Generate loyalty and revenue by building personal relationships with
Track guest visits, arrange accommodations, and provide rewards according to established
Issue Player’s Club cards and promote the program and related
Research, update, and organize personal player information for accurate
Assist in developing programs to increase players’ worth / rewards within company
Greet and host customers, maintaining high standards of courtesy and
Assist customers in obtaining show reservations and complimentary
Assist with hotel room reservations and all promotions and
Plan and execute special events and programs to stimulate revenue growth and enhance customer service levels.
Observe employees in customer contacts and work with supervisors to improve friendliness and
Supervisory Responsibilities :
Work with the Executive Player Development Manager to manage Host performance and hold department personnel accountable for achieving guest satisfaction and revenue growth
Meet individually and as a department with Hosts and the Executive Player Development Manager, and keep the Director of Marketing informed of relevant developments.
Complete periodic Performance
Set expectations and goals for the department and individual
Ensure all department personnel are trained on necessary
Schedule hosts according to business
Issue discipline and coaching as
Education and / or Experience Requirements :
Four-year college degree in Hospitality or related field
High school diploma or GED required, or 10 years of job-related experience, with three years as an executive or lead host.
Previous experience with a structured casino host program (commission-based structure)
Fluency in both Spanish and English
Ability to obtain and maintain a gaming
Mescalero Apache Tribal preference and bicultural experience
Prior supervisory experience in a casino Player's Club or Host Department
Perform duties in compliance with local laws and gaming
Physical Demands :
Frequently required to walk and
Occasionally required to stoop, kneel, crouch, crawl, and talk or
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a S3050 EXECUTIVE CASINO HOST IMG?
Sign up to receive alerts about other jobs on the S3050 EXECUTIVE CASINO HOST IMG career path by checking the boxes next to the positions that interest you.
