Guest Services Supervisor

A beautiful boutique hotel, the Inn on Fifth located in the heart of Naples, boasts 87 guest rooms, 32 club suites, a spa, a fitness center, and a sparkling pool. Work with a wonderful team that is rooted in family and provides an exceptional experience for our guests.

As a Supervisor of Guest Services, you will:

• Assist the Director of Guest Services by leading and supporting the front of the house operations and working directly with the Reservations, and Sales and Marketing Teams, to Make Things Better for our guests and team members.
• Communicate with guests on all hotel services and features, including but not limited to hours of operations to ensure that any guest inquiries are responded to efficiently and accurately.
• Work with the Housekeeping and Engineering Teams to ensure all guest rooms meet the standard of excellence the Inn on Fifth guests expect, and they are available consistent with the scheduled arrival.
• Respond to guest requests timely to ensure that the highest standard of service is delivered in a friendly and personalized manner which encourages them to Stay a While.
• Monitor and ensure all cashiering procedures comply with the accounting standards and assist the Accounting Team in researching any discrepancies or disputed charges.
• Review account status for guest in the hotel.
• Ensure team members are up to date on room deficiencies and out of order rooms at the start of each shift and make any necessary adjustments.

We have you covered…

In return for working at the Inn on Fifth, you will be rewarded with a competitive salary and benefits compensation package, including,

• Heath Benefits, Dental and Vision and an Employee Assistance Program
• Supplemental benefits are available to select team members such as Short-and-Long Term Disability, Life Insurance, Accidental Death and Dismemberment and Pet Insurance
• 401k Plan with a company paid match
• Paid holidays, personal time, sick time
• Pay on demand
• Career growth and recognition opportunities

We are passionate about our Team…

The passion of our people is our greatest asset. The Inn on Fifth is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. As we provide our guests with exceptional service and some of their most memorable experiences, we look for team members to embrace and share in our core values of Caring, Integrity and Respect.

The Inn on Fifth is deeply committed to Diversity, Equity, and Inclusiveness: The Inn on Fifth encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organizations as we want to engage all those who can contribute to this effort.

Unique Hotels attract Unique People. If you are about being your best self, doing the right thing, bringing your natural smile, and having fun, then we hope you become a member of our Inn on Fifth Family.

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

You own it if you have....

• Previous experience working at a hotel/resort in front office supervisory capacity
• Must have a flexible schedule, 100% open availability including evenings shifts and weekends
• The ability to manage others and be a leader of integrity