Assistant Merchandise Manager

POSITION OBJECTIVE

Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, reservations, and special events preparation.

ESSENTIAL JOB FUNCTIONS

• Ensures the Club’s Membership satisfaction in the area of event, services and requests. Promotes the club through excellent service, appearance and attitude.
• Receives shipments, prepares merchandise, and receives merchandise into inventory through the Inventory Management system (Yellow Dog).
• Presents merchandise in attractive displays, changes/updates displays on a regular basis. Ensures a fresh look is maintained in the shop.
• Processes receiving documents for accounts payable.
• Leads/Assists in quarterly inventory in retail shops.
• Maintains receiving log to cross-check with general ledger monthly.
• Maintains sufficient stock levels and assists in ordering merchandise for retail shop. Places special orders for members and guests.
• Ensures stockrooms are kept organized so that items are easy to locate.
• Processes return authorizations.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with guests in the shop, providing top customer service
• Train new shop employees

EDUCATION/EXPERIENCE

Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.

REQUIREMENTS

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written
• Must possess basic computational ability
• Must possess basic computer skills
• Vast knowledge of the Golf industry
• Strong organizational skills
• Strong ability to multi-task & prioritize
• Must be able to lift and carry a minimum of 50 lbs

PHYSICAL DEMANDS

• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form to deal with problems involving several concrete variables in standardized situations.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 8 hours per day.
• Must be able to stand and/or walk for up to 8 hours per day.
• Must be able to lift up to 15 lbs. occasionally.
• Requires grasping, writing, typing, standing, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur in the process of communicating with others.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, computers, multi-line phones, filing cabinets, FAX machine, photocopiers and other office equipment as needed.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from peers.
• Must be able to change activity frequently and cope with interruptions.