Breakfast Attendant Lead

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Hampton Inn Orange Beach

Lead Breakfast Attendants are responsible for ensuring the breakfast experience is as enjoyable as possible. Duties include assembling and disassembling breakfast buffets and ensuring that the buffet always remains well-stocked for a great breakfast. In full-service establishments, Lead Breakfast Attendants receive requests from guests, communicate these requests to the kitchen staff, and clear tables.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Responsible for creating an impressive breakfast experience for all guests.
• Ensure guests are satisfied by walking through dining area and offering any assistance, escorting them to tables when necessary.
• Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
• Provide quality service to all guests by responding to their requests promptly, and efficiently.
• Prepare, set up, stock, take down, clean, and provide quality breakfast products, adhering to all recipe and presentation standards.
• Assign work tasks and coordinate activities of breakfast personnel to ensure prompt and courteous service to patrons.
• Clearing cutlery and crockery from customers' tables, wiping dining tables, cleaning and replenishing tabletop condiments throughout the shift.
• Provide information and assistance to hotel guests regarding local and property amenities.
• Assist guest efficiently and courteously in all hospitality related functions, while ensuring that all breakfast service is being maintained and served according to brand standards.
• Inventory breakfast items regularly; order or purchase items as necessary or provide an order for the manager.
• Assist in maintaining cleanliness of public areas.
• Show initiative in job performance by anticipating the needs of guests and team members.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.
  
  

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Must be able to multi-task and be detail oriented.
• Must be a team player.
  
  

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.