What are the responsibilities and job description for the Guest Services Agent position at Innisfree Hotels?
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Holiday Inn Resort FWB
Pay Type:
Hourly
Pay starting at (based on experience):
14.00 USD
Department: Guest Services Supervisor: Front Office Manager/MOD
FLSA Status: Non-Exempt Approved By: Human Resources
We’re Hiring Guest Service Agents! Be the Heart of Our Hotel
Are you a natural at making people feel welcome? Do you love meeting new faces and helping people have a fantastic stay? Then you’ll be right at home on our Front Desk Team! As a Guest Service Agent, you’ll be our guests’ first impression, helping them feel comfortable and cared for from the moment they arrive.
Why Join Us? Here’s the Inside Scoop:
- Discounted Stays: Enjoy exclusive Team Member rates for you and your family. Whether it’s a weekend getaway or a family holiday, we’ve got you covered.
- Performance Bonuses: Your dedication doesn’t go unnoticed. We offer monthly bonuses based on performance, because we believe in rewarding hard work.
- Work for a Winner: Join us at a TripAdvisor’s Travel Choice Award-winning hotel! You’ll be part of a team recognized for creating unforgettable guest experiences.
What You’ll Do: You'll wear many hats as a Guest Service Agent! From welcoming guests and managing check-ins/check-outs to handling special requests (think: arranging a taxi, sending up a birthday surprise, or recommending the best local spots). You'll help ensure smooth operations, follow our 5/10 rule to keep every guest smiling, and be ready to jump in with a solution if any issues arise.
Your Responsibilities Include:
- Greet guests with a big smile and warm welcome—follow the 5/10 rule and make their arrival special.
- Check guests in and out with ease, assign rooms, process payments, and assist with reservations or cancellations.
- Offer a little extra magic: Arrange special services, whether it's calling a cab, offering directions, or setting up a surprise for a guest’s big celebration.
- Keep calm and problem-solve: Handle any guest issues or conflicts with patience, a positive attitude, and a solutions-first mindset.
- Always look your best: Maintain a professional appearance, uniform, and nametag—you’re the face of the hotel!
- Stay organized and detail-oriented: Follow credit procedures, monitor guest accounts, and keep all info accurate (like payment details, names, etc.).
- Be the team player we love: Jump in wherever needed to make the guest experience seamless.
- Keep it clean and safe: Maintain a tidy workspace and report any safety issues right away.
- Bring the fun and friendliness to every interaction—with guests and teammates!
What We’re Looking For:
- High school diploma (or equivalent).
- At least 1 year of customer service experience—hospitality experience is a plus!
- Someone who can juggle tasks like a pro and thrives in a fast-paced environment.
- Strong English skills to communicate with guests and teammates.
- Computer-savvy folks who can quickly learn reservation and POS systems.
- A team player who works well independently with minimal supervision (you’ve got this!).
Physical Demands and Scheduling This is a lively role that will keep you on your feet, moving, and interacting. You’ll need to be ready for a flexible schedule, including weekends and holidays, with some lifting and long periods of standing.
If you're ready to make each guest's day and bring positivity to our team, apply now! Be a part of something special—come join us, and let’s create amazing guest experiences together. ✨
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
