Operations Manager

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Beachside Resort PCB

We are looking for an Operations Manager that will be able to assist management to perform a variety of administrative and clerical tasks. Duties of the Operations Manager include providing support to our managers, supervisors, employees, and guests and assisting with daily Hotel needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manger by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a clam and poised manner.
• Should have an eye for detail and the ability to effectively deal with guests and other departments.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Responsible for handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and ordering supplies.
• Provides real-time scheduling support by booking appoints and preventing conflicts.
• Assists departmental heads in HR functions, scheduling, general oversight and steps in when appropriate to assist departmental heads with operational duties.
• Assists department heads with processing payroll for employees.
• Maintain contact lists for all staff, vendors, and any emergency situations.
• Prepare and process invoices for all departments.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Integrates and trains employees, providing support for skill development.
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events.
• Has a good knowledge of all systems and standard operating procedures for all departments.
• Performs any other duties as assigned by management.
  
  

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Should be able to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.
  
  

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.