What are the responsibilities and job description for the Security Guard position at Innisfree Hotels?
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Holiday Inn Resort FWB
Pay Type:
Hourly
Pay starting at (based on experience):
The Security Guard is responsible for performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintains a safe and secure environment for guests, visitors, and team members.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Patrols the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
- Evaluates situations and makes logical decisions on how to proceed and direct work to ensure optimum security.
- Maintains order in the hotel, dealing with the welfare of guests, coordinates expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational and persuasive manner.
- Handles undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property.
- Answers security telephone and safety hotline calls and respond in a timely manner based on priority.
- Be familiar with all applicable laws and codes to ensure proper compliance.
- Memorizes and monitors life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, completes alarm reports, and checks and reports any pertinent information from each shift.
- Provides accurate information to inquirers for directions and hours of operations.
- Receives, records, and secures found property.
- Observes and monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
- Assists guests with door lock and in room safe problems.
- Escorts guests and employees as required to parking lots.
- Administers CPR and First Aid.
- Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results.
- Projects a professional manner with an emphasis on
hospitality
and guest service.- Performs any other duties as assigned by management.
Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum 1 year of customer service experience required, hospitality industry preferred.
3. Should be able to work independently and with minimum supervision.
4. Excellent customer service skills.
5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
6. Have a strong attention to details.
7. Must be able to multi-task.
8. Must be a team player.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.
