Server

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:Holiday Inn Resort FWB

Pay Type:Hourly

Pay starting at (based on experience):$9.98 USD

About the Role

We are looking for a skilled and friendly Restaurant Server to join our team. This position plays a big role in creating and providing the best customer experience and satisfaction.

Your ultimate goal should be to provide exceptional guest experience.

Duties and Responsibilities

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Engage and create a positive experience for guests.
• Greet guests and present menus.
• See to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and making suggestions based on their preferences.
• Take and serve food and drinks orders, up-selling when appropriate.
• Maintain knowledge of the menu and all specials.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Prepare checks that itemize and total meal costs and sales taxes.
• Deliver checks at the end of their meals and collect and handle payments.
• Cooperate and communicate with all serving and kitchen staff.
• Adhere to all relevant health department rules/regulations and all customer service guidelines.
• Maintain a friendly attitude, attending all guests in an efficient and prompt manner.
• Collect used dishes and utensils from tables and return them to the dishwashing area.
• Project a professional manner with an emphasis on hospitality and guest service.
• Maintain a clean, healthy, and safe working area along with awareness of all sanitary practices.
• Support other staff to ensure guest satisfaction.
• Adhere to safety and quality regulations.
• Handle guest complaints and solve problems to the degree possible.
• Perform any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of server and customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail oriented.
• Must be a team player.

About Us

Innisfree Hotels will invest in you, if you invest in yourself. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

Innisfree Hotels

Salary : $10