ServicePoint Academy / Infrastructure Technician

We are thrilled to introduce the ServicePoint Academy —a groundbreaking training initiative designed to expand our team, drive organizational growth, and enhance success for our clients. As part of this paid program, participants will gain hands-on experience, achieve industry-standard certifications, and develop role-specific professional skills through a comprehensive, customized curriculum.

This is a 6-9 month paid training program, beginning early 2025, that allows qualified participants to “Learn While You Earn” as they prepare for an exciting career in low-voltage technology and IT infrastructure.

Upon completion, graduates will be equipped with cutting-edge skills to immediately step into the role of an Infrastructure Technician, servicing expansive client environments. ServicePoint Academy plans to hire and train 400 Technicians throughout 2025, creating impactful opportunities for career growth and community development.

For more information, contact SPRecruiting@servicepoint.com.

Job Summary: As an Infrastructure Technician, you will join a structured, hands-on training program that blends technical instruction with real-world applications. This role focuses on foundational skills in low-voltage cabling, IT hardware installation, and structured cabling best practices. Participants will work alongside experienced technicians, gaining on-the-job experience while actively contributing to our projects and initiatives.

Core Curriculum: Structured Cabling & IT Hardware Installation Essentials

Participants will receive comprehensive training in:

• Ethernet, Low-Voltage, or Fiber Cabling: Including splicing, termination, and routing techniques.
• Hardware Installation: Best practices for installing and testing components such as access points, switches, and servers.
• Industry Standards and Safety Protocols: Emphasizing precision, compliance, and quality assurance.

ServicePoint Academy empowers team members with innovative technical skills, fosters a culture of learning, and builds a pipeline of top talent for the future.

Responsibilities: Program Benefits:

• Paid Training: Earn while you learn with a competitive salary during the program.
• Hands-On Experience: Apply your learning in real-world projects with direct mentorship.
• Career Growth: Transition into a Technician role with ServicePoint IT upon successful completion.
• Community Impact: Be part of a mission-driven initiative to create career pathways in the technology sector.

Physical and Technical Requirements:

• Prolonged periods of sitting while working on computers and troubleshooting issues.
• Frequent use of monitors and other screen-based devices.
• Precise handling of tools and small components, such as cables, connectors, and hardware parts.
• Ability to lift and carry equipment, such as computers, monitors, and peripherals, weighing up to 25-50 pounds.
• Standing and walking to different locations for on-site support.
• Occasional reaching, bending, and crouching to access equipment in tight or low spaces.
• Ability to read small text and distinguish color-coded wires, indicators, or displays.
• Comfortable being in small spaces in ceilings, under desks, or within server racks when required.
• Comfortable working on lifts or scaffolding at heights up to 20 to 40 feet or more, depending on the project requirements

Educational Requirement:

• High school diploma or equivalent.

Personal Attributes:

• Eagerness to learn, adapt, and contribute to a dynamic environment.
• Having the ability to clearly communicate with clients and resolve issues in person or over the phone

Working Conditions:

• Primarily fieldwork at customer sites, with varying environments.
• Overtime availability, including occasional evenings and weekends.
• Ability to travel regionally / nationally as required (travel expenses are covered!)

We are committed to providing equal opportunities and ensuring an inclusive workplace. If you require any accommodations to perform the essential functions of this role or to participate in the application process, please let us know. We will work with you to find reasonable solutions that support your needs in compliance with applicable laws.

Applications are now open for the first 2025 cohort!

Apply now to kickstart your career with ServicePoint Academy’s "Earn While You Learn" program!

As part of the application process, we ask you to submit a one-minute video cover letter along with your resume. In your video, please answer the following two questions. You'll also have the chance to practice before submitting.

Why are you interested in this role?

• Please explain why this position appeals to you and how it aligns with your career goals.

What makes you a strong fit for this position?

• Highlight how your skills, experiences, or achievements match the job requirements outlined above.

After receiving your application, you will hear from us regarding the next steps in the process. Again, thank you for your time and interest in ServicePoint Academy!

ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.