Desktop Support Technician

Job ID: NC-755997

Onsite/Local Desktop Support Technician (CompTIA A /Network ) with Windows, healthcare, Epic/EHR experience

Location: Goldsboro, NC (NCDHHS)
Duration: 9 Months

Skills:
Proficiency in deploying and configuring Windows-based systems and peripherals. Required 1 Years
Familiarity with healthcare IT environments and workflows is a plus. Highly desired 1 Years
CompTIA A , Network , or similar IT certifications. Highly desired

Job Description:
The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization s IT infrastructure and clinical systems, including Epic at O Berry Center.
Position Description: IT Deployment and Testing Technician O Berry Center
Position Title: IT Deployment and Testing Technician

Position Summary:
The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization s IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).

Key Responsibilities:

Device Deployment and Configuration:

Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
Perform software installations and ensure all required applications and system configurations are in place.
Set up hardware to comply with organizational standards and security policies.
Troubleshooting and Maintenance:

Conduct basic troubleshooting of hardware, software, and peripheral issues.
Collaborate with the IT support team to escalate and resolve complex issues promptly.
Ensure all deployed devices meet performance and compatibility requirements.
Epic Technical Dress Rehearsal (TDR):

Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
Document and report test results, identifying and addressing any deficiencies or issues.
Documentation and Reporting:

Maintain accurate records of deployed hardware, configurations, and testing outcomes.
Provide detailed documentation for device testing and troubleshooting procedures.
Contribute to post-deployment reports, highlighting successes and improvement opportunities.
Collaboration and Support:

Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
Assist with user training and provide basic guidance on using deployed devices and systems.
Participate in team meetings and provide updates on deployment and testing progress.
Qualifications:

Education and Experience:

Associate s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
Experience with Epic or other electronic health records (EHR) systems preferred.
Skills and Competencies:

Proficiency in deploying and configuring Windows-based systems and peripherals.
Strong troubleshooting and problem-solving skills for hardware and software issues.
Familiarity with healthcare IT environments and workflows is a plus.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks with attention to detail.
Certifications (Preferred):

CompTIA A , Network , or similar IT certifications.
Physical Requirements:

Ability to lift and transport equipment up to 50 lbs.
Willingness to work in various environments, including clinical and behavioral health settings.
Ability to travel between facilities as needed.
Position Type and Expected Hours:

Full-time position.
May require occasional evening or weekend work based on project needs.