IT Help Desk Analyst

One of the client of Innova Solutions is immediately hiring for IT Help Desk Analyst - South Atlanta, Decatur, Macon, Peachtree City, Snellville, Columbus GA (Hybrid Onsite position)

Position: Help Desk Consultant

Location: South Atlanta, Decatur, Macon, Peachtree City, Snellville, Columbus, Stockbridge, Warner Robins GA

Employment: Contract

Description:

We are seeking a skilled and motivated IT Support Technician with expertise in Hybrid Helpdesk and Desktop Support to join our growing IT team. The ideal candidate will provide technical support for both remote (helpdesk) and on-site (desktop) environments, assisting employees with their IT-related issues and ensuring smooth day-to-day operations. This role requires a balance of customer service, technical troubleshooting, and proactive support for both hardware and software systems.

Qualifications:

• Education:
• Relevant certifications (CompTIA A , Network , Microsoft Certified, etc.) are a plus.
• Experience:
• 2 years of experience in IT Support, including helpdesk and desktop support roles.
• Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software.
• Hands-on experience with hardware troubleshooting and repairs (desktops, laptops, printers, etc.).
• Familiarity with Windows and macOS operating systems.
• Technical Skills:
• Proficiency in diagnosing and resolving common technical issues (software, hardware, network).
• Experience with Windows 11, Office 365, and remote desktop services.
• Understanding of network fundamentals (TCP/IP, DNS, DHCP) and security best practices.
• Soft Skills:
• Strong problem-solving skills with a methodical and organized approach.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong customer service mindset and patience when dealing with users at all technical levels.

Preferred Qualifications:

• Associate's degree in Information Technology, Computer Science, or related field.
• Experience in a hybrid IT environment (both on-site and remote support).
• Knowledge of cloud-based technologies and services (Azure, AWS).

The ideal candidate will have: Help Desk, End User Support, Desktop Support

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Mohd. Saqib

Sr. Associate

PAY RANGE AND BENEFITS:

Pay Range: $20- $22 per hour.

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

One of Largest IT Consulting Staffing firms in the USA Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.