Operation Support

Innova Solutions has a client that is immediately hiring for a >

Position type: <Contract>

Duration: <12 months>

Location: <Hybrid 3 days onsite in charlotte, NC

As a(n) < Operations Support> you will:

have experience with:

The candidate provides support to the Client s eDiscovery Operations Legal Team on all tasks related to data identification, collection, and transfer. The primary focus of this role is for collection of electronic data using specified eDiscovery and computer forensics evidence handling techniques and industry-specific processing applications and tools. This individual is responsible for ensuring the quality of the processed data through various stages of Electronic Discovery Reference Model (EDRM) project workflow and final loading.

The candidate will be joining a collaborative team that spans EMEA, Asia and North America to fulfill eDiscovery requests across the globe. Collaboration is key and candidate will be trained by veteran team members to perform in a production environment supporting client needs. In this role, the candidate will be exposed to numerous eDiscovery tools, processes, and latest technology.

Key job responsibilities include:

• Work closely with other eDiscovery team members to ensure prompt and accurate execution of requests to identify, collect, and transfer data requested in litigation and regulatory matters.
• Manage a portfolio of cases where you are responsible to ensure the requested data collections are performed and completed through delivery.
• Perform complex custodial research to ensure all required data sources are identified and collected per case requirements.
• Perform collection tasks related to critical enterprise data sources including Microsoft365 Exchange, SharePoint, and other relevant sources
• Input queries to perform collections and share responsibility for completing or requesting necessary quality control (QC) checks.
• Complete internal collections through the barcoding process to ensure data preservation.
• Troubleshoot collection failures, stalled collections, and errors.
• Complete internal data transfers, perform quality checks, and ensure data is prepared for delivery.
• Meet daily/weekly productivity targets.
• Support functions related to data delivery as needed.

Job Requirements/Core Skills

Required skills

• 1-3 years of experience working in an electronic discovery or IT related field
• Effective time management and multi-tasking skills
• Excellent written and verbal communication skills
• Strong client-service orientation
• Ability to excel in a metric driven, production environment
• Strong PC skills including experience with Microsoft Office products like Word and Excel for reporting

Desired skills:

• Prior experience working with Microsoft 365 suite of tools, including Microsoft Purview
• Prior experience performing data acquisitions or knowledge of Cyber Forensics tools/processes
• Prior experience working within the Legal, Regulatory, or Compliance space
• Prior experience with Ex-Merge, EnCase, SQL, Robocopy and/or the ability to learn new software tools quickly.
• Demonstrated ability to multi-task, managing priorities within shifting deadlines and dynamic customer requirements
• Knowledge of the Electronic Discovery Reference Model (EDRM)

Other example skills:

• Familiarity with computer operating systems, networking and the ability to recognize and diagnose issues.
• Ability to perform detailed troubleshooting during a complex, multi-step process.
• Ability to work both independently and in a team environment, while taking responsibility for a task and following it through to completion.
• Ability to work across departments to coordinate requirements and reach resolution.

The ideal candidate will have:

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Shruti Saxena

Sr. Associate

( 1)

PAY RANGE AND BENEFITS:

Pay Range*: <$25 - $30 per hour>

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100 certifications

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin,

sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.