Warranty Claims Specialist

A client of Innova Solutions is immediately hiring for a Warranty Claims Specialist.

Position type: Full time Contract

Duration: 6 Months

Location: Warranty Claims Specialist

As a Warranty Claims Specialist, you will:

• Review the claims/appeals and all documentation supplied by the center, time controls, technician repair notes, customer complaint vs. repair performed, authorizations obtained, technician efficiency, test results, and use sound judgement and decision-making skills to execute the appropriate action on claim payment.
• Provide feedback to the Warranty Claims Administration Lead and/or other colleagues in the department that assist them with future decisions regarding claim issues, new CAESAR rules or Warranty Parts Return.
• Communicate to center/dealers that do not comply with warranty policies and procedures the proper procedure to submit claims.
• Research documentation (Repair instructions, bulletins, Repair Orders, etc), systems (AIR, FBM, etc), and CAESAR rules to detect inaccuracy and inefficiency; identify actions to take to align the disputes.
• Identify claims in review that could potentially be paid automatically by the system. Notify the Claims Administration Lead of findings.
• Internal communication with various departments to verify parts availability, product trends and technical repair instructions.
• Responsible for processing warranty claim submissions according to the applicable policies and procedures, including (but not limited to) Warranty department procedural documentation, technical service bulletins and repair instructions, applicable warranty coverage, etc.
• Warranty claims are submitted from the dealer service provider to the claims department via CAESAR (claims management system).
• Individual claims are processed accordingly based on the information assessment, within the scope of Policy. Where additional information is needed, contacting Center Warranty Administrators directly, requesting additional paperwork, talking to Policy Group, or technical experts for clarification on the requirements or instructions, to more accurately process claims

The ideal candidate will have:

• Education - High School Diploma preferred bachelor s degree or equivalent work experience.
• Work experience, Leadership experience 1-2 years of: Wholesale/Retail automotive experience with good working knowledge of automotive technology or OEM Warranty knowledge.
• Intermediate proficiency with Microsoft Office (Outlook in particular, Excel, OneNote, and Word preferred)
• Demonstrated ability to independently research topics to resolution and determine the best path forward for the Company, based on applicable Policies and Procedures.
• Proficient user of Outlook, Word, Excel, Visio and PowerPoint applications.
• Must be able to use FASTA, PuMA systems, AIR, ETK. ISPA Next, CAESAR, INFONET and all other systems needed to make sound judgements in claim payment decisions

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

ASK ME HOW

Thank you!

Soni Kumari

PAY RANGE AND BENEFITS:

Pay Range*: $38 - $48/hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America s Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100 certifications

Website:

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin,

sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.