What are the responsibilities and job description for the Front Desk Agent position at Innova?
Job Overview
We seek a dedicated and professional Dental Office Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service and support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage front desk operations, including answering phones, responding to inquiries, and directing calls appropriately.
- Provide customer support by addressing questions and resolving issues promptly.
- Maintain an organized filing system for office documents and records.
- Assist with office management tasks, including scheduling appointments and managing calendars.
- Help with dental insurance as dental insurance verification
- Perform administrative duties such as data entry, proofreading documents, and maintaining office supplies.
- Utilize Oryx dental software for tasks as needed.
- Support the team with personal assistant tasks to enhance overall productivity.
- Ensure a clean and welcoming front desk area at all times.
Skills
- Proven experience in Dental office front desk position.
- Strong customer support skills with a focus on client satisfaction.
- Excellent phone etiquette and communication skills.
- Proficient in office management practices and procedures.
- Familiarity with Oryx dental software is a plus but optional.
- Attention to detail with strong proofreading abilities.
- Portuguese and Spanish speakers candidates are encouraged to apply for enhanced communication capabilities.
- Ability to work independently and as part of a team in a dynamic environment.
- Experience in presenting cases for patients.
- English fluent.
Join us in creating an inviting atmosphere for our clients while ensuring smooth front desk operations!
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 38 per week
Benefits:
- Employee discount
- Free parking
- Opportunities for advancement
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dental office: 1 year (Required)
Language:
- English (Required)
- Portuguese and Spanish (Required)
Ability to Commute:
- Orlando, FL 32819 (Required)
Ability to Relocate:
- Orlando, FL 32819: Relocate before starting work (Required)
Work Location: In person
Salary : $20
