Vice President of Cloud Services

Our client is hiring a VP of Cloud! Join a leading global technology organization that pioneers innovation and empowers businesses to make better decisions. With a reputation for stability and consistent growth, this company provides an environment where creativity thrives, and professional development is a priority. Their leadership is built on a foundation of emotional intelligence, with a forward-thinking CEO who believes in empathetic management and fostering strong, supportive teams.

What truly sets this organization apart is its commitment to employee well-being—offering benefits that go beyond industry standards, from comprehensive healthcare to generous vacation policies and wellness support. The culture here is one where voices are heard, innovation is encouraged, and work-life balance is genuinely valued. If you're seeking a company where your skills will be recognized, your growth nurtured, and your contributions make a meaningful impact, this is the place for you.

Position: VP of Cloud Delivery

Location: Hybrid, Atlanta, GA

Schedule: Full-Time

Salary: $175,000-$240,000

Key Responsibilities

Leadership & Team Development:

• Guide, mentor, and coach service teams to improve process quality, effectiveness, and efficiency.
• Foster a culture of collaboration, accountability, and continuous learning.

Service Delivery & Operations:

• Ensure high-quality service delivery by balancing customer satisfaction, timely deployments, and operational excellence.
• Drive compliance with established methodologies, tools, and best practices.
• Act as the escalation point for service-related challenges and issues.

Cross-Functional Collaboration:

• Partner with internal stakeholders, including R&D, sales, and senior leadership, to deliver seamless customer experiences.
• Engage with customers and partners to understand and address technical and business requirements.

Performance & Metrics Management:

• Achieve key performance indicators (KPIs) related to revenue, profitability, customer satisfaction (CSAT), employee satisfaction (ESAT), and support service level agreements (SLAs).
• Identify areas for service improvement and lead initiatives to enhance efficiency and outcomes.

Technical & Industry Expertise:

• Deep understanding of cloud service provisioning and management, ideally with Azure.
• Strong knowledge of project management practices and professional service delivery.
• Familiarity with public safety and/or justice environments is a plus.

Leadership & Communication Skills:

• Proven ability to lead, mentor, and inspire teams across diverse backgrounds and time zones.
• Excellent communication skills for both technical and non-technical audiences.
• Strong presentation and interpersonal skills at all organizational levels.

Business Acumen & Problem-Solving:

• Business-savvy with a strategic mindset to support sales initiatives and operational objectives.
• Creative problem-solver with a proactive, results-oriented approach.
• Understanding of legal and contract considerations related to service delivery.

Other Requirements:

• Bachelor’s degree in a technical field or equivalent experience.
• Strong cultural awareness and adaptability for cross-cultural work environments.
• Willingness to travel up to 40% of the time.

Innovar Group is comprised of senior talent agents who deliver top recruitment services to clients throughout the United States. We bring a new era of recruiting to the industry by aligning state-of-the-art technology w/ outstanding talent. Visit our website at www.innovargroup.com

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, in accordance with applicable federal, state, and local laws.