Director of First Impressions

We’re seeking a high-energy, detail-oriented professional to take on a dual-role position as both Director of First Impressions and Transaction Coordinator for a highly innovative Keller Williams Real Estate Office in Ocean Isle (KW Innovate). This individual will be a key player on our team, managing the front office experience while also overseeing the administrative flow of real estate transactions from contract to close.

In this role, you will create a welcoming and professional environment as the first point of contact for agents, clients, and visitors. You will handle daily office operations, manage communication, and support the leadership team and agents with a variety of administrative tasks. At the same time, you will ensure the smooth execution of all real estate transactions by coordinating closing activities, tracking important deadlines, and communicating with agents to keep everything on schedule.

The ideal candidate is relationship-focused, organized, and thrives in a fast-paced environment. You are confident juggling multiple responsibilities, have a strong sense of ownership, and always bring a positive, solutions-oriented attitude. Previous experience in real estate, office management, or transaction coordination is preferred, and comfort with technology is a must.

At Keller Williams Innovate, you'll be part of a collaborative and growth-oriented team where your contributions are valued and your career development is a priority. If you’re passionate about real estate, love helping people, and want a dynamic role where no two days are the same, we encourage you to apply today.

What you will do…

• Perform front office duties including greeting people, answering phones, distributing mail, and conference room scheduling.
• Assist leadership team with Market Center operations and various administrative functions such as compliance for transactions.
• Help to share Market Center value story and participate in the retention efforts of current associates

Essential Duties and Responsibilities

• Perform front office duties: manage a multi-line phone system, monitor office email, greet agents and guests, manage appointments and calendars, receive and sort mail and packages.
• Perform opening and closing duties as required
• Perform various administrative duties: input agent's listings on MLS, compile listing/marketing packets, daily compliance checks
• Maintain appearance and organization of reception and common areas
• Assist with office communication (email & text blasts, social media)
• Organize, coordinate and attend KW events and training's
• Contribute to agent retention

Required Knowledge, Skills and Abilities

• Positive attitude and energetic demeanor
• Commitment to relationship building, follow-up, and top level customer service
• Tech Savvy - skilled with Microsoft Office, Google Suite, Mail Chimp, Constant Contact, social media platforms
• Ability to handle multiple tasks
• Capacity to work in a fast-paced and unpredictable environment
• Professional appearance and dress
• Effective and efficient verbal and communication skills
• Customer service skills and interpersonal etiquette
• Computer, office equipment and phone skills
• Willingness to learn new tasks and accept additional responsibilities as requested

Required Education and Experience

• High school graduate or equivalent required
• 1-2 years customer service or administrative assistant experience
• Knowledge of real estate practice and principles a plus!

Benefits:

• Paid time off
• Professional development assistance
• Base Bonus Opportunities

Job Type: Full-time

Pay: $31,000.00 - $32,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• NC 28469, USA (Required)

Ability to Relocate:

• NC 28469, USA: Relocate before starting work (Required)

Work Location: In person

Salary : $31,000 - $32,000