Patient Services Coordinator

Billings Clinic - Fertility Specialists is a national leader in fertility treatment. We offer a full range of modern fertility care, including in vitro fertilization (IVF), intrauterine insemination (IUI), egg freezing, and fertility assessments. Billings Clinic - Fertility Specialists look to create a warm and friendly environment that counterbalances the challenges our patients face. This role with help patients on their complex and emotional journey. You will be a warm and inviting presence for our patients when they walk through the door. Billings Clinic - Fertility Specialists care for families that are created in many forms. We welcome all patients to an environment that is judgment free.

This role is a full-time position located on-site in Bozeman, MT. This role will be eligible for benefits.

In this role, you will make a positive impact on our patients by:

• • Open/close the office.
  • Welcome and greet patients and visitors in person or on the telephone; answer or refer inquiries, and, as appropriate, convert patient inquiries into appointments.
  • Schedule patient appointments in person or by telephone to optimize patient satisfaction, provider time availability, and treatment room utilization.
  • Prepare new patient packets.
  • Patient check-in.
  • Keep patient appointments on schedule by notifying the provider of the patient’s arrival; review service delivery time compared to schedule; remind the provider of any service delays.
  • Patient check-out.
  • Answer requests for medical records; review records for accuracy and completeness; give to the nurse for approval to release.
  • Use the appropriate template to write and send correspondence to referring physicians, obstetricians, and patients.
  • Order office supplies and contribute to the smooth operation of the office.
  • Distribute mail and faxes; scan and file as needed.

You will be a great fit for this role if:

• • High School diploma. Associate Degree in accounting or business preferred.
  • 2-3 years experience in an outpatient medical office. Women’s Healthcare experience in private Practice is preferred.
  • 2-3 years experience in patient financial services preferred.
  • Strong skills in office computer applications, including EMR software, Microsoft Office, and Excel. Keyboard skills 25 wpm required.
  • Competent with medical terminology.
  • High-level listening skills. Ability to communicate accurately and concisely.
  • Aptitude to work independently and demonstrate good judgment.
  • Excellent interpersonal skills.

Equal Opportunity Employer

Billings Clinic - Fertility Specialists is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.