What are the responsibilities and job description for the Mortgage Specialist position at Innovation Mortgage?
Mortgage Specialist – Accelerate Your Career with Us!
Are you driven, resourceful, and passionate about helping others? We’re looking for a Mortgage Specialist to join our team and make a real impact. In this role, you’ll be the key to guiding clients through their home-buying journey by finding them the best mortgage options and helping them navigate the complex world of home financing. Your ability to offer tailored advice, follow through with precision, and collaborate with our underwriting team will ensure that every loan process is smooth, and every client walks away satisfied.
At our company, we’re committed to your growth. Whether you’re a recent graduate or an experienced professional looking to level up, we provide the training, coaching, and resources you need to thrive. We believe that your success is our success, and we’re here to support you every step of the way.
Key Responsibilities:
- Assist clients with obtaining the best loan options for their needs, including purchases and refinances.
- Collaborate with our in-house processing team to support the timely collection of required documentation, allowing them to handle the detailed work behind the scenes for a seamless loan experience.
- Consistent communication with clients to ensure satisfaction and keep them informed throughout the process.
- Meet and exceed KPIs such as call volume, response time, loan volume, win/loss rates, and client satisfaction.
- Work efficiently within a dedicated CRM system to track progress and manage leads.
Why You’ll Love Working with Us:
- Comprehensive Training & Development: Whether you’re just starting out or are looking to build on your experience, we offer full support, including licensing sponsorship, ongoing coaching, and access to a wealth of resources to ensure you thrive.
- Unlimited Earning Potential: We have a competitive commission structure with unlimited earning potential. Your success is in your hands, and we provide the tools to help you succeed!
- Mentorship & Collaboration: Be part of a supportive team where collaboration, creativity, and mentorship are key. You’ll work closely with experienced colleagues who will guide and challenge you as you grow in your career.
- Work-Life Balance: We understand life happens, and we’re flexible when it comes to your needs. Whether you have family responsibilities or a busy schedule, we offer a comfortable and flexible environment.
- Great Work Environment: Enjoy our dynamic 12,000 square foot office with a stocked kitchen, recreational areas like a ping-pong table, and social events that foster team bonding. We work hard and play hard together!
What We’re Looking For:
- Coachable & Persistent: You’re eager to learn, open to feedback, and ready to persist through challenges. You’re committed to refining your skills and growing your career.
- Resourceful & Goal-Driven: You are proactive, always looking for solutions, and driven to meet and exceed goals.
- Client-Focused: You know how to communicate clearly with clients, understand their needs, and advocate for their best interests while remaining focused on achieving outcomes.
- Team-Oriented: While you’re self-driven, you also thrive in a collaborative environment where teamwork is key to success.
- Self-Advocacy: We encourage you to communicate your needs openly to maintain balance and prevent burnout. Speak up when you need support, so you can continue to thrive both professionally and personally.
Minimum Qualifications:
- No prior industry experience required; we are happy to train the right candidate.
- Effective communication, customer service, and problem-solving skills.
- Basic understanding of CRM systems (preferred but not required).
- A strong work ethic, goal-driven attitude, and a passion for helping clients.
- Ability to work on-site in Farmington Hills, Mi
What We Offer:
- Training & Mentorship: Fully sponsored training and support to get NMLS licensed and become a top performer.
- Career Growth: We are growing rapidly and offer plenty of opportunities to advance.
- Comprehensive Benefits: Medical Insurance and Holiday Pay
- Fun & Supportive Work Environment: Join a team that feels like family. We offer regular social events and a positive, encouraging workplace where you can truly thrive.
Ready to Join Us?
If you’re looking for a career where you can learn, grow, and be rewarded for your hard work, apply now! We’re looking for driven individuals to help us build something great and achieve success together.