Medical Receptionist - Check In / Check Out

Do YOU wish you had a job that had more meaning? Where YOU could have a positive and transformational impact on people every single day?

Do YOU love being around people? Do YOU enjoy having meaningful conversations that foster deep relationships and help to create memorable experiences?

Are YOU organized and efficient? Do YOU thrive in a fast-paced environment?

Are YOU tech-savvy? Can you navigate your way around cloud-based software - or quickly learn to?

If so - YOU might just have what it takes to be

our NEW - Front Desk - Patient Care Specialist!

ABOUT THE COMPANY

Innovations In Aquatic Physical Therapy is a thriving and rapidly growing Aquatic and Physical Therapy Clinic located in the Houston Medical Center in our own free-standing building. We specialize in helping people aged 5-100 be more active, healthy, and mobile so that they can do the activities they love instead of spending their time in the doctor's office.

We're not your typical sterile medical office or a snobby boutique fitness studio. We are a fun and happy team that works together to provide a world-class experience to every patient/client who walks through our door. We focus on building a place that feels like a real community—one that both patients/clients and team members are excited to be a part of.

We want our patients/clients to keep coming back, and we want them to tell their friends and family about us. We consider our patients/clients "family" and do everything we can to make them feel that way whenever they visit or interact with us. We have provided Hope and Healing for patients in the Medical Center for over 18 years

WHAT WE'RE LOOKING FOR

· You enjoy being around people and can hold meaningful conversations with people you may not know.

· You're thoughtful and thorough - and can answer people's questions in a way that increases the likelihood of them becoming patients.

· You are alert and aware - you're good at recalling names, faces, and personal details - so our clients always feel welcomed and remembered.

· You know what it means to provide a warm, welcoming, and world-class patient greeting and experience.

· You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management.

· You follow through on commitments. You live up to verbal and written agreements without constant reminders.

· You can quickly and proficiently understand and absorb new information.

· You are proactive and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative

· You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.

· Someone who can work a work schedule –

· Monday 8-6, Tues 825-530, Wed 7/8-5, Thu 825-530, Fri 7/8 -4. Saturday, we are open 8-1, and you are responsible for two Saturdays per month. You will arrive 15 minutes early except Tue/Thurs.

KEY RESPONSIBILITIES INCLUDE:

· Successfully communicate the value of our services (in person, over the phone, and over email/text/messenger) and be able to explain how what we do/

· Successfully handle scheduling

· Comfortably hold a conversation with new and prospective patients/clients on the phone or in person - ensuring that they are committed and “bought-in” to our services before they arrive

· Provide an exceptional waiting room environment and world-class experience - one where clients will look forward to coming back and feel compelled to tell their friends

· Ensure that clients who call and request appointments are placed on the schedule - with a good understanding of accurate time, cost, and personal commitment before they arrive

· Ensure that people show up excited for their appointments or sessions - this includes organizing and composing videos and mailers for new, prospective clients

· Communicate with patients before, during, and after their sessions to ensure full satisfaction is being achieved

· Develop and foster deep relationships with patients/clients - one that compels steady word-of-mouth referrals and 5-star Google reviews.

· Ensure all appointments are checked in, accounted for, and reconciled promptly and accurately.

· Take payments, provide accurate receipts and superbills, and keep prompt and accurate records

· Organize and plan all schedules in a way that maximizes efficiency and for the clinic

· Keep a prompt and accurate recording of all incoming leads on our tracking sheets and in CRM

· Promptly check voice mails and emails.

· Track inventory and promptly report to the manager what needs to be ordered so supplies never run out.

· Track and reconcile daily deposits and be able to report on weekly anticipated income - accurately, efficiently, and promptly and provide information in daily reports cards

WHAT WE'VE GOT FOR YOU

· A full-time opportunity where you get to be an integral part of changing people's lives and helping them get back to doing things they love to do.

· The chance to be a part of an incredible team of people who work hard but have fun, too.

· Competitive pay, full health benefits, paid time off, and plenty of room to grow and advance.

· The chance to get in on the ground floor of an innovative and rapidly growing company - where your ideas and contributions are welcome and valued.

· A working environment where being yourself is encouraged, where people are the priority, and where you will constantly be challenged to learn and grow.

PS.... 1/3 of your life will be spent at work. Is it worth it to yourself to choose a meaningful occupation where you can change lives and learn and grow personally and professionally while doing it?

Job Type: Full-time

Pay: $30,118.00 - $38,118.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Employee mentoring program
• Flexible spending account
• Free health screenings
• Free parking
• Health insurance
• On-site gym
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance

Medical Specialty:

• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday
• Rotating weekends

Education:

• Associate (Preferred)

Experience:

• Front desk: 2 years (Preferred)

Ability to Commute:

• Houston, TX 77030 (Required)

Work Location: In person

Salary : $30,118 - $38,118