Community Associate

Innovatis Group is seeking a detail-oriented and service-driven Community Associate to provide membership administration and customer service support for various client communities. This entry-level role is ideal for a proactive and organized individual who enjoys engaging with members, managing administrative processes, and delivering exceptional client service. 

Key Responsibilities: 

• Serve as the primary point of contact for member inquiries, providing timely and professional support via email, phone, and online platforms.
• Manage membership processes, including onboarding, renewals, and data updates, ensuring accuracy and efficiency. 
• Maintain and update member databases, ensuring records are current and aligned with organizational needs. 
• Assist in the development and execution of membership engagement initiatives to drive retention and participation. 
• Collaborate with marketing and communications teams to ensure members receive relevant updates, newsletters, and promotional materials. 
• Support volunteer leaders by coordinating meetings, materials, and follow-up communications. 
• Monitor and facilitate online community discussions, responding to inquiries and fostering a positive and engaging environment. 
• Attend and support client events, assisting with logistics, registration, and on-site coordination as needed. 
• Provide general administrative support to client teams as needed. 
• Provide excellent client service. 

Basic Qualifications: 

• Associate’s degree required 
• 1 year of work experience (internships and relevant part-time roles considered). 
• Experience in customer service, membership administration, or association management preferred. 
• Strong communication and interpersonal skills, with a service-oriented mindset. 
• Proficiency with Microsoft Office Suite and ability to quickly learn membership database systems. 
• Knowledge and familiarity with HTML is a plus. 
• Ability to manage multiple priorities and deadlines with strong attention to detail. 
• Ability to work directly with clients in a responsible, appropriate and service-oriented manner 
• Ability to effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines 

Who You Are: 

• Highly detail oriented 
• Strong interpersonal skills 
• Accountability is a must! 
• Sense of humor 
• 100% comfortable with a hybrid work environment 

Salary:  

The base salary range for this position starts at $50k but can be higher dependent upon qualifications and experience.  

Location: 

Nashville, TN 

Hybrid Schedule (3 days in, 2 days remote—subject to change) 

This is not a remote position 

Benefits: 

• Comprehensive health, dental, and vision insurance 
• 401(k) plan with 5% company match after 6 months 
• Unlimited PTO after a year of employment (generous PTO upon start) 
• Professional development opportunities 
• Friendly and collaborative work environment 

About Innovatis Group: 

At Innovatis Group, we’re not just one of the fastest-growing association management companies; we’re committed to redefining partnership and impact. We blend strategic innovation with execution, helping clients drive meaningful results while supporting their broader goals. If you thrive in a fast-paced, dynamic environment and enjoy collaborating with industry-leading brands, Innovatis Group offers the tools, team, and environment to help you make a lasting impact. 

Equal Opportunity Employer: 

Innovatis Group is an equal opportunity employer and aspires to be a leader in fostering a diverse, equitable, and inclusive workplace where every individual is empowered to bring their whole self to work. We commit to embracing and promoting diversity in all its forms, ensuring equitable opportunities, and cultivating an inclusive culture that respects and values differences. Together, we will drive better outcomes for our employees, our clients, and our community.