Location Customer Service

Primary Objective:  To provide customer service and accurate accounting functions at the location to benefit IAS and its member-owners.

Major Accountabilities:

The following duties are typical for this job.  These are not to be construed as exclusive or all-inclusive. Depending on location, some activities may not apply if a specific department product or service is not provided by a location.

• Report to assigned workplace at time specified; report late arrivals or absences to supervisor before start time.
• Conduct counter sales and process incoming and outgoing calls in a friendly, courteous manner.
• Conduct weighing of grain and farm supply products; grading of incoming and outbound grain.
• Make set weekly customer communications by the preference of the farmer either via phone, text, or email to engage customers on product and service offerings across divisions, and track and document call engagement details for each call in the CRM platform.
• Processing of daily location grain tickets and entry of work orders for feed and agronomy divisions.
• Complete daily edits of counter and other departmental invoicing.
• Complete billing of feed, agronomy, and energy products and services from the location.
• Provide grain marketing assistance and information on grain transactions to customers including regular communication with house grain customers to foster business growth by being proficient with grain contracts offered by IAS.
• Assigned locations grain origination (outbound and inbound phone calls) including answering questions vs just forwarding calls.
• Process locations grain settlements and direct ship process.
• Process locations grain contracts, knowing how they work, and educating our customers on the base contracts.  If customers have a deeper risk management appetite, referral and connection made to the Grain Team.
• Process locations 10-day list.
• Process locations mail (including contracts outgoing).
• Scanning/signatures on contracts.
• Process locations grain bid recording.
• Inventory control, physical count, and accurate billing.
• Daily deposit of receivables.
• Processing bill of lading on feed and fertilizer receipts; keep a perpetual inventory of feed and fertilizer products.
• Invoicing for independent truck drivers and trucker payables.
• Other general administrative support for the location as needed.
• Accept and carry out any other assigned tasks by the Location Manager.
• As a commitment to serving the customer and supporting ongoing business needs, this position may occasionally be required to report to and work for another IAS location or assist in the training of others taking a similar role.

Knowledge, Skills, Abilities:

• Associate’s degree in accounting or office administration or relevant coursework with two years of customer-facing customer service.
• Is professional and displays a high level of initiative, detail, effort, and commitment toward completing assignments with quality, efficiency, and timeliness.
• Strong collaborator, ability to communicate information or ideas effectively in written or oral form. Strong people skills.
• Ability to organize, deal with change effectively, and work on multiple tasks concurrently while managing deadlines.
• Microsoft Office Suite programs, including Outlook, Word, and Excel.
• Multi-line phone experience

Physical Requirements/Environmental Adaptability:

• Requires static strength to lift, push, pull, or, on occasion, carry objects with a minimum weight of 50 pounds. Also, flexibility to bend, stretch, twist, or reach with your body, arms, and/or legs. Some tasks involve repetitive motion.
• Agricultural Environment – Possible exposure to seasonal weather, outdoor conditions, and agricultural products.
• Personal Protective Equipment may be required for some tasks.