What are the responsibilities and job description for the Client Relations Manager position at INNOVATIVE AIR SOLUTIONS?
INNOVATIVE AIR SOLUTIONS is looking for an experienced and proactive Client Relations Manager to join our team. In this vital role, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and driving client satisfaction. Your primary focus will be on understanding client requirements, facilitating communication between clients and internal teams, and providing strategic guidance to maximize the value our services bring to their operations. You will also be instrumental in identifying opportunities for upselling our products and services, helping to secure long-term partnerships and contribute to the company’s growth. If you are a dynamic individual with a talent for building relationships and are passionate about delivering exceptional client experiences, join us in making a positive impact within the air solutions industry.
Responsibilities
- Develop and manage relationships with key client accounts to ensure satisfaction
- Understand client needs and serve as a liaison between clients and internal teams
- Provide strategic advice and solutions to clients to enhance their experience
- Coordinate with sales and technical teams to deliver tailored services
- Monitor project timelines and ensure deliverables meet client expectations
- Conduct regular check-ins and feedback sessions to strengthen partnerships
- Identify opportunities for upselling and cross-selling within existing accounts
- Bachelor's degree in Business, Marketing, or a related field
- Proven experience in client relations, account management, or sales
- Strong interpersonal and communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and collaboratively in a team environment
- Proficiency in CRM software and Microsoft Office Suite
- Proven track record of achieving client satisfaction and retention
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
