What are the responsibilities and job description for the Customer Service Representative position at INNOVATIVE AIR SOLUTIONS?
INNOVATIVE AIR SOLUTIONS is seeking a motivated and enthusiastic Customer Service Representative to join our dedicated team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your primary responsibilities will include handling customer inquiries, resolving issues, and offering solutions related to our air solutions products and services. You will play a crucial role in helping our customers navigate their needs, while also promoting our services and upselling additional products when appropriate. With a commitment to listening and understanding, you will strive to foster positive customer relationships and enhance overall customer satisfaction. If you have a passion for helping others and a keen ability to solve problems, this is a fantastic opportunity to grow your career in a thriving company that values innovation and collaboration.
Responsibilities
- Responding to customer inquiries via phone, email, and live chat
- Providing accurate information regarding air solutions products and services
- Resolving customer complaints and issues effectively and efficiently
- Tracking customer interactions and maintaining accurate records
- Collaborating with other departments to meet customer needs
- Upselling and promoting additional products and services when appropriate
- Gathering customer feedback to help improve service quality
- High school diploma or equivalent; further education is a plus
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency in Microsoft Office Suite and CRM software
- Customer-centric mindset with a positive attitude
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
