What are the responsibilities and job description for the Live Chat Specialist position at Innovative Appliance Repair Woodland Hills?
Job Title: Live Chat Specialist (Remote)
Industry: Customer Service / eCommerce / Technology / SaaS
Job Summary:
As a Live Chat Specialist, you will be the first point of contact for customers, providing real-time support through chat platforms. Your role is to assist with inquiries, troubleshoot issues, and deliver an exceptional customer experience while working remotely. This role is ideal for individuals passionate about customer service, eCommerce, or technology and who thrive in a fast-paced environment.
Key Responsibilities:
- Customer Support:
- Respond promptly to customer inquiries via live chat.
- Resolve customer concerns and escalate issues when necessary.
- Problem-Solving:
- Troubleshoot technical or product-related issues.
- Provide accurate and helpful information to customers.
- Communication:
- Maintain a friendly and professional tone in all interactions.
- Adapt responses to meet individual customer needs.
- Documentation:
- Record and update customer interactions in the system.
- Follow up on unresolved issues to ensure customer satisfaction.
- Collaboration:
- Work with other teams to address customer needs and improve processes.
- Share feedback to enhance product or service offerings.
Qualifications:
- Education: High school diploma or equivalent (Bachelor’s degree preferred).
- Experience: 1-2 years in customer service, eCommerce, or SaaS.
- Skills:
- Excellent written communication.
- Strong multitasking and organizational skills.
- Problem-solving mindset and attention to detail.
Work Requirements:
- Stable internet connection and a distraction-free workspace.
- Flexibility to work in varying shifts, including evenings and weekends.
Compensation:
- Hourly Rate: $35–$45 per hour (depending on experience).
- Benefits: Flexible schedule, remote work, and potential for growth.
Salary : $35 - $45