Patient Care Liaison (MA/Triage)

At Newport Orthopedic Institute, we take pride in bringing motion back to the lives of the patients we serve. NOI has established a remarkable track record of innovation and medical care that enables our providers to improve the lives of our patients. Our facilities are located in Newport Beach, Huntington Beach, and Irvine.

With NOI, you are given the opportunities and challenges you desire to embrace your potential and achieve your personal best every day. What you’ll find here is something special – it’s purposeful work done with a shared sense of community that brings us all together. We are a growing organization and have immediate openings for eager and driven professionals. Come join our world-class team of Board-Certified Physicians and professionals in Newport Beach.

The Patient Care Liaison is responsible for managing all incoming calls to the Patient Care phone line. Acting similarly to a nurse advice line, the liaison responds to inquiries from patients and physicians regarding exams and procedures. Additionally, the role involves contacting pharmacies, workers’ compensation adjusters, and completing forms or paperwork as needed. Previous experience in medical assisting or orthopedics is preferred. The ideal candidate will be articulate, detail-oriented, and capable of prioritizing multiple tasks while working independently and collaboratively to meet company goals.

Please apply on our website to be considered: www.newportortho.com/careers

RESPONSIBILITIES: 

• Answers the phone promptly and courteously, ideally within three rings.
• Provides responses to general inquiries about patient care, prescriptions, and treatments.
• Directs emergency calls to the appropriate physician following established procedures.
• Shares necessary information with callers while ensuring the privacy of physicians is protected, in line with protocols.
• Scans documents received via US mail into TouchChart and files them as needed.
• Records patient encounters in the notes section of TouchChart.
• Ensures patient confidentiality is maintained in accordance with HIPAA and the practice's compliance guidelines.
• Performs other duties as required.
• Consistently meets or exceeds productivity standards and goals.

Productivity Standards

• Number of calls taken per hour
• Amount of time on “Not Ready” status
• Accuracy and completeness of messages
• Accuracy of notes posted in Touch Chart
• Patient Satisfaction

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS: 

• High School degree required.
• CMA Certificate preferred.
• Training in Orthopedics preferred.
• CPR Certification preferred.
• Working knowledge of managed care basics.
• Patient, empathetic, and compassionate.
• Ability to multi-task and work in a fast-paced environment while maintaining a positive attitude.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Good judgement and decision-making skills.
• Ability to maintain composure under difficult situations.

Pay Range: $20-24 depending on experience

Salary : $20 - $24