Clinic Supervisor (RN)

As a Clinic Supervisor at IHI, you will be responsible for promoting and supervising clinical staff in the daily operations of the clinic to assure comprehensive care management, a positive patient experience and efficient clinic workflows.

·         Provide direct oversight and day to day leadership to the clinical team to promote a sense of cohesiveness and effective team interactions across disciplines, while promoting efficient operations and positive patient experience and engagement.

·         Schedules staff and coordination of services to maintain workflow continuity as appropriate to ensure adherence to quality standards, or best practice standards utilizing MASAC guidelines and WHF Hemophilia Management Guidelines, established IHI procedures and timeline commitments.

·         Assists on the onboarding of new staff, conducts monthly one on one meetings with staff, conducts performance reviews and year-end evaluations of assigned staff.

·         First line resolution of patient concerns, complaints or questions regarding policies and procedures.

·         Ensures staff maintain accurate recording and tracking of essential clinic functions, i.e., EMR documentation, correspondence, incident reports, consents, orders/referrals, etc.

·         Works in collaboration with the Front Office Supervisor to ensure a cohesive team approach between clinic and front office as it relates to patient movement to and from clinic.

·         Disaster point person in collaboration with Clinic Manager re: safety and direction of patients and staff during fire, tornado, or other emergencies.

·         Works closely with the Clinic Nurse Manager on clinic operational issues related to revision of policy and procedure, resources, communication and proactive QI/PI development, implementation, and outcome evaluation

·         Maintains working knowledge of all roles and responsibilities within the clinic team; provides staffing assistance when necessary.

·         Graduation/completion from an approved nursing RN program

·         Minimum 5 years nursing experience

·         Previous supervisory experience in the medical setting is preferred

·         Valid RN License in the state of Indiana

·         All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role

Why join our team?

The IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.

The IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

The IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.

The IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

Innovative Hematology, Inc. is an Equal Opportunity Employer.