What are the responsibilities and job description for the OCM Consultant- Alameda, CA position at Innovative IT Solutions Inc?
Job Details
1. Proficient with Organizal Change Management activities
Microsoft products experience Mandatory
2. Establish clear client retention goals
3. Assist customers with setting up and navigating programs or software
4. Promote the value of the product
5. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
6. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
7. Review customer complaints and concerns and seek to improve the customer experience
8. Upsell services and products with the brand image
9. Promote value through customer experience
10. Assist in creating training courses and educational materials
11. Optimize existing processes within the company and actively enhance all Customer Success initiatives
12. Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etc
2. Establish clear client retention goals
3. Assist customers with setting up and navigating programs or software
4. Promote the value of the product
5. Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
6. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
7. Review customer complaints and concerns and seek to improve the customer experience
8. Upsell services and products with the brand image
9. Promote value through customer experience
10. Assist in creating training courses and educational materials
11. Optimize existing processes within the company and actively enhance all Customer Success initiatives
12. Capability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etc
NOTE: Key skills: OCM With Microsoft background
Like : Slack to teams OR box to SharePoint OR Google drive to SharePoint
digital transformation
end user success / customer success
adoption
Enablement
OneDrive/Teams
PowerApps
power automate
no code/Low Code
O365
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