Systems Administrator - IMC0767

Currently seeking a Systems Administrator to join the IT Operations team (IT Ops). This team currently oversees the management and upkeep of the organization's IT infrastructure. Our expertise encompasses the understanding of the organization's systems, applications, and technologies. Our responsibilities extend to network operations, server management, system monitoring, incident response, and monitoring the availability, performance, and security of IT services. We also actively contribute to the development of knowledge bases, documentation, and training materials to improve overall support effectiveness.

Work Location: On-site in Falls Church, VA with up to two (2) days telework. Shift: Fri-Sun 10pm-6:30am, Mon -Wed 10am-6:30pm ET. Work schedules are subject to change on direction by mission requirements, based upon the needs and direction of the customer.

• The onboarding/transition period requires on-site (day) support Monday – Friday, up to 60 days, prior to resuming the posted shift.

Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.

• Certification requirements:
  • At start date, must possess one of the following certifications:
    • Security CE, CySA , CCNA-Security, GICSP, GSEC, CND or SSCP
  • When 8140 requirements are implemented on program/contract, employee will need to conform to 8140 certification standards.
• 4 years of providing IT support experience.
• Experience with:
  • ServiceNow ticketing systems (AESMP is a plus).
  • MS Windows Server 2019.
  • Active Directory administration
  • SAN and clustered environments
• Extensive knowledge of MS Windows 10 and MS Office required.
• Knowledge of AD, LDAP, DHCP, DNS, IIS, CIFS, NFS, Apache, Tomcat.
• Physical Requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.
• Excellent organizational and time management skills, with the ability to work independently; self-motivated, and work cooperatively, with strong problem-solving and decision-making skills, while supporting a fast-paced and ITIL transitional environment.
• Excellent communication skills, both verbal and written to support incoming customer support calls and emails.
• Ability to gain, understand, and apply knowledge from technical manuals and SOPs.
• Ability to maintain confidentiality and professional decorum.
• Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have active DoD SECRET clearance day one and prior to entry on duty.

Desired Qualifications and Skills: It is desirable that the candidate have the following qualifications:

• MSCE or equivalent
• Active/valid ITIL Foundation Certification
• VTC and Audio Video experience

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

• Be part of a team that supports and operates a 24x7x365 IT Operations environment and support the team process and participate in cross-functional teams.
• Provide Tier II -Tier III support as needed, via phone, remote desktop access and desk-side support, using ITSM ticketing systems such as ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs.
• Set up user accounts and assist end-users with Help Desk Support and System Administration Support – identify, research, and resolve technical problems, and provide ticket escalation support.
• Maintain and support numerous hardware configurations and platforms including desktops, laptops, printers (network), copiers, video conferencing units, smart boards, and associated equipment, and troubleshoot any problems or issues that arise with Windows servers/desktops/laptops and network infrastructure. Respond to any of the service area locations for dealing with hardware and/or software problems that cannot be solved through remote tools and that require the physical presence of a technician.
• Independently provide advanced-level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
• Troubleshoot system hardware and software-specific issues in a Windows, Linux, and CISCO dominant environment.
• Respond to alert notification or escalation of an issue from members of the client team, determine the probable cause of the issue, and take the appropriate action(s) to restore operational capabilities, and document any troubleshooting and corrective actions taken to resolve issues, including recommendations for system modifications to reduce user problems.
• Document the status of tickets utilizing the ticketing system; open, pending, and closed.
• Actively participate in all meetings such as, but not limited to weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
• Prepare accurate documentation to support and maintain a working knowledge base of IT operations processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference-only application reference guides.
• Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
• Maintain a high level of customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism while interfacing with users and senior staff members in person, on the phone, and/or by email.
• Other duties as assigned.

Salary and Benefits Information:
Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at https://www.imcva.com/about-imc/careers.

Background Information:

Innovative Management Concepts, Inc. (IMC), a Service-Disabled Veteran-Owned Small Business, provides a broad range of information technology IT services to government and commercial customers by placing a high priority on modernization, enhancing business processes through technology, and creating efficiencies through automation. Since its founding in 1989, IMC has offered solutions and expertise in: IT operations and maintenance, data management, cyber security, systems and network engineering and administration, cloud/hosting services, software development, website services, software quality assurance and testing (including IV&V), and project management. IMC is certified in International Organization for Standardization (ISO) 9001 Quality Management, ISO 27001 Information Technology Security Management, ISO 20000 Information Technology Service Management, and ISO 14001 Environmental Management System. Committed to continuous improvement and information security, IMC has been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration for both Development and Services and we are CMMC Level 2 (Ver 2.0) compliant. Find out more about IMC at www.imcva.com.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.