What are the responsibilities and job description for the Technical Support/Help Desk position at Innovative Management Solution?
Title: Technical Support/Help Desk
Location: Richmond, VA 23019
Duration: Temp
Job Overview
We are seeking a Technical Support professional to join our team. The ideal candidate will provide technical assistance and support to our clients, ensuring their IT systems run smoothly.
Responsibilities
- Respond to IT support requests and provide timely solutions
- Troubleshoot hardware and software issues
- Assist with computer management and maintenance
- Set up and configure VPN connections
- Utilize ServiceNow or similar tools for ticketing and issue tracking
- Communicate effectively with users to understand and resolve technical issues
- Work with various operating systems and applications
- Maintain LAN connectivity and network infrastructure
Qualifications
- Proficiency in IT support, computer hardware, and operating systems
- Experience with VPN setup and troubleshooting
- Familiarity with ServiceNow, Office suite, and remedy software
- Strong communication skills to interact with users effectively
- Knowledge of LAN setup and maintenance is a plus
- Ability to manage computer systems efficiently
Job Type: Temporary
Pay: $18.00 - $23.00 per hour
Benefits:
- Life insurance
Schedule:
- 8 hour shift
Experience:
- Technical support: 4 years (Required)
- ServiceNow: 3 years (Required)
- Windows: 3 years (Required)
Ability to Commute:
- Richmond, VA 23219 (Required)
Ability to Relocate:
- Richmond, VA 23219: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $23
