What are the responsibilities and job description for the Helpdesk Support Technician position at Innovative Now?
Job Description
IT Technician (Computer Consulting) - Las Vegas
About Us:
We are a dynamic Computer Consulting company based in Las Vegas, providing a broad range of IT services to our clients, from Network Design and Support to Desktop Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients resolve technical issues, we want to hear from you!
Job Responsibilities:
We are looking for candidates with experience in the following areas:
We are MSP that has a verity of clients and services.
We are MSP that has a verity of clients and services.
IT Technician (Computer Consulting) - Las Vegas
About Us:
We are a dynamic Computer Consulting company based in Las Vegas, providing a broad range of IT services to our clients, from Network Design and Support to Desktop Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients resolve technical issues, we want to hear from you!
Job Responsibilities:
- Adhere consistently to company policies and procedures.
- Provide timely and accurate verbal and written status reports.
- Create, manage, and resolve trouble tickets effectively.
- Maintain attention to detail and excellent customer service skills.
- Communicate clearly and follow up on tasks and unresolved issues.
- Present technical information with clarity and professionalism.
- Demonstrate strong troubleshooting skills and the ability to think on your feet.
- Have reliable transportation (a must).
- Be flexible with occasional overtime and rotational On-Call schedules.
We are looking for candidates with experience in the following areas:
- Microsoft 365 Admin Center: Managing user accounts, permissions, and troubleshooting.
- End-User Support: Providing assistance with Microsoft Office and various Microsoft Operating Systems.
- Network Troubleshooting: Diagnosing and resolving Wide Area and Local Area Network issues.
- Routers, Firewalls, and Network Security: Configuration and troubleshooting.
- Software Troubleshooting: Working with applications such as Microsoft Office, CRM, ERP, and other software packages.
- Web-Based Technologies: Basic understanding of web technologies and coding (a plus).
- Certifications: Relevant certifications (CompTIA, Microsoft, Cisco, etc.) are preferred but not required.
We are MSP that has a verity of clients and services.
We are MSP that has a verity of clients and services.