Branch Supervisor

Job Title: Branch Supervisor

Status: Full-Time / Exempt

Reports To: Operations Director

Location: Hibbing, MN

Essential Functions:

• Serve as the go to contact for the Hibbing & Marquette locations
• Ensure that Innovative Activities of the Month are carried out in Branch
• Responsible for the overall branch health and success
• Assesses branch opportunities and recommends improvements for talent capabilities and reporting structures
• Visits Marquette location on a quarterly basis
• Sales & Market Strategy:
  • Engages with branch sales leaders for branch success
  • Engages Marketing team to help with branch awareness in the community
  • Communicates sales team insights with the leadership team
  • Analyzes and provides strategic improvements based off of market intelligence
• Operates as a cultural leader – demonstrates examples of core value and brand promise daily
  • Listens for potential issues
  • Identifies and problem solves bottlenecks
• Provides branch insights to remote leaders, including Director of Furniture, Sales Directors, Furniture Manager, Driver Leads, Install leads, branch managers, Promo leadership and the Chief Operating Officer
• Operations:
  • Ensure building operations are running smoothly in Hibbing and Marquette locations
• Attends role specific company meetings
• Monitors and performs updates to warehouse pride of ownership

Daily Functions:

• Act as a consultant/liaison between all branch offices for staffing help.
• Responsible for making sure proper equipment is on site and is maintained, including forklifts and vehicles.
• Maintain uniform purchasing for all drivers and installers with help of Branch Operations Specialist.
• Orders supplies for office as needed.
• Assist in tracking & maintaining inventory levels for stock product.
• Safety Functions
  • Keep up to date on OSHA regulations.
  • Ensure safety compliance working with the safety manager.
  • Conduct forklift certification tests for all forklift users.
• Delivery Functions
  • Detrack – keep updated on changes in Detrack to package counts and routes.
  • Continuously find improvements to optimize routes.
• Furniture Functions
• Work within CORE system to support installers as needed.
• Work with installers to make sure that they are using MOSS correctly.
• Help with the scheduling of jobs.
• Work with furniture team (FAC, Designers, PM) when doing any large projects.
• Help develop protocols for furniture.
• Compliance Functions
  • Be there to support all NECS updates.
  • Conduct road tests for all new drivers or ensure that they’re completed.
  • Ensure compliance for updating DOT Cards, MSHA certification, and driver’s licenses.
• Teamwork:
  • Openly exchange ideas and opinions with co-workers, Customer Care and ask for help when needed.
  • Prioritize workload.
  • Maintain a good attitude and positive communication.
  • Communication: must follow up on issues/problems as quickly as possible. Keep the sales reps and Branch Operations Director informed of any issues. Work closely with manager on setting up and achieving quarterly goals.
  • Assist sales reps with questions and requests.

Supervision:

• Responsible for management, coaching and personal development of direct reports
• Maintain, approve and monitor all timecards and vacation requests
• Regularly manage employee issues and concerns as they arise
• Facilitate the hiring and training of new employees

Minimum Qualifications:

• Bachelors degree or equivalent preferred
• 5 years of management experience
• Proficient with computer programs such as, Microsoft Excel, Word and Outlook
• Works well under pressure and achieves deadlines
• Ability to work with detailed information accurately
• Ability to communicate both written and orally
• Ability to work both independently and in a collaborative, team environment
• Strong organization and prioritization skills; able to organize and plan work efforts to maximize work place efficiency and productivity
• Travel expectations – 10%

As an Innovative Office Solutions employee, you are eligible for medical, dental, vision, HSA, FSA, Short and Long Term Disability, Basic Life and AD&D Insurance, Voluntary Life & AD&D Insurance, Voluntary Benefits and 401(k) if you work 30 or more hours per week. Benefits are effective on the first day of the month following or coinciding with 30 days of employment. Innovative also provides a discretionary yearly bonus based on company profitability.

Equal Employment Opportunity 04/2025