What are the responsibilities and job description for the Operations Lead position at Innovative Office Solutions LLC?
Job Title: Operations Lead
Department: Operations
Status: Full Time / Non-Exempt
Reports To: Hibbing Branch Manager
Location: Marquette, MI
The Operations Lead is knowledgeable in all aspects of the Marquette delivery route and is the subject matter expert on all warehouse responsibilities. This role carries out the training and mentoring of any employees working at the Marquette warehouse.
Warehouse Operations
- Responsible for leading and supporting all warehouse functions
- Able to efficiently work on a computer to execute daily process
- Manages cycle counts, inventory control, and pick/pack/ship process in Microsoft Dynamics AX
- Identify and implement savings opportunities including shipping costs, storage efficiencies and vendor/customer improvements
Delivery Driver
- Safely operate the company vehicle. Report any accidents immediately
- Monitor and maintain adequate stock levels at customer locations on a regular basis
- Appear clean and presentable, and wear company provided clothing
- Operate phone-based app to support daily route and proof of delivery
- Keeping delivery vehicles clean, inside and out
- Maintains current registration for MSHA, DOT, and Michigan Chauffeur’s License
Taking the Lead
- Takes elevated situations with a cool, calm demeanor
- Proactively manages own workload
- Ability to respond to emails thoroughly and accurately
- Provides training and mentoring to team
- Clearly communicates with other teams, departments, leadership and customers
- Advanced problem-solver, uses resources to get things done
- Promotes a clean and organized workspace
Qualifications
- Warehouse Experience Preferred
- 2 -4 Year College Degree Preferred
- Valid Driver’s License
Physical Demands:
- Regularly lift and/or move objects 5-75 lbs
- Climb in and out of delivery truck safely
- Frequently required to stand, walk, stoop or kneel
- Operate forklift and other equipment safely and effectively
Company Functions:
- Support company programs and initiatives
- Lives up to Company Core Values
- Team player in a collaborative setting
- Self-motivated
Equal Employment Opportunity 03.2025
