What are the responsibilities and job description for the Call Center Representative - Oral Surgery Practice position at Innovative Oral Surgery and Dental Implants?
Call Center Representative – Dental/Oral Surgery Office
About Us
Innovative Oral Surgery and Dental Implants has proudly served the Philadelphia and surrounding area for over 40 years. We are dedicated to providing exceptional care and service to our patients and are seeking a motivated and detail-oriented Call Center Representative to join our growing team.
Position Overview
The ideal candidate will have a strong background in customer service within a dental or medical practice. This role involves answering incoming calls for our three office locations, scheduling appointments, and ensuring patient satisfaction is at the heart of every interaction.
Key Responsibilities
- Answer incoming phone calls and schedule patients to optimize the doctor’s time.
- Assist with follow-up appointments as needed.
- Ensure compliance with HIPAA protocols.
- Provide exceptional customer service, focusing on patient needs and satisfaction.
Qualifications
- Experience: At least 1 year of experience in a dental or medical call center or front desk role is required.
- Skills:
- Strong verbal communication and phone skills with active listening.
- Familiarity with CRM systems and practices.
- Exceptional customer service skills with the ability to adapt to different personality types.
- Strong attention to detail, time management, and multitasking abilities.
- Education: High school diploma or GED equivalent (required).
- Other: Ability to commute as needed to all three locations (Abington, Feasterville, and Newtown, PA).
Compensation and Benefits
- Job Type: Full-time
- Salary: $18.00 per hour
- Benefits:
- Health insurance
- Paid time off
- Schedule:
- Monday through Friday, 7:30 AM to 5:00 PM
- No nights or weekends required
Primary Work Location
This is a call center position with no patient-facing duties. While you will primarily handle calls for all three office locations, you must be available to commute to Abington, Feasterville, or Newtown, PA, for training or as needed.
How to Apply
If you are passionate about patient care, possess excellent communication and time management skills, and have experience in a dental or medical office setting, we would love to hear from you!
Join the team at Innovative Oral Surgery and Dental Implants and contribute to a practice that has been a trusted provider in the community for over four decades.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Call center: 2 years (Required)
- dental: 2 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $18