Patient Relations Specialist

Innovative Radiology

Patient Relations Specialist

Responsibilities

The Innovative Radiology Patient Relations Specialist is a frontline ambassador for the imaging center and is responsible for:

• graciously assisting patients and referring physicians with scheduling imaging appointments, procedures, examinations, and treatments
• cultivating a friendly and engaging rapport with patients and physician offices
• greeting patients and visitors as they arrive at the imaging center
• promptly answering and responding to phone calls, emails, and faxes
• accurately entering patient profile information into the electronic medical record system
• verifying all necessary details and documentation are recorded before the scheduled appointment
• obtaining insurance authorization and billing information and accurately inputting the information into the electronic medical record system
• ensuring that all pertinent preparedness information is shared with the patient to prior to their upcoming appointment
• compiling all necessary documentation for the daily schedule of appointments including insurance cards, consent forms, and referral paperwork
• problem solving and professionally addressing questions as they arise
• protecting the privacy and security of patient information
• assuming additional responsibilities and tasks as needed to optimally assist the organization and its patients

Qualifications

·      This position requires a high school diploma.

·      Previous experience in customer relations or a related administrative role is required.

·      Prior experience in a medical environment is highly preferred.

·      Basic Life Support certification is needed.

Skills

·      Exemplary interpersonal skills and professionalism to foster relationships with staff, patients, and referring.

·      Proficient computer skills

·      Ability to manage multi-faceted tasks in a fast-paced environment

·      Ability to meet deadlines and remain abreast of time sensitive obligations

·      Exemplary problem-solving skills

·      Familiarity with electronic medical record system and/or a demonstrated willingness to learn how to navigate this type of system

·      Familiarity with medical terminology and insurance codes and/or a demonstrated willingness to learn this information that will be needed daily

·      Highly organized and attentive to details

·      A genuine commitment to cultivating a positive patient experience and delivering high-quality care.

·      Ability to capably balance the needs of the organization, its clients, its employees, and the communities served.