Refrigeration Solutions Consultant

Job Role:

The Sales Engineer is responsible for driving the growth and management of our customer base within the regulatory compliance software portfolio and aftermarket services teams.

This role includes ownership over various operational facets across customer accounts, encompassing engineering, training, software sales, and compliance management.

The Sales Engineer will build trusted relationships with clients, collaborate with internal teams, and play a central role in maintaining customer satisfaction and engagement.

Key Duties:

• Act as a technical expert to articulate engineering concepts and designs for clients in the industrial refrigeration sector.
• Own the full sales lifecycle, from prospecting to securing and implementing projects with both new and existing customers.
• Collaborate closely with the engineering team to design and bid solutions tailored to customer needs.
• Develop and maintain long-term relationships with key decision-makers in customer accounts.
• Serve as a technical advisor across product and service offerings to ensure alignment with customer requirements.
• Coordinate with internal stakeholders, including engineering and marketing, to address customer needs and promote brand visibility.
• Represent the company at industry events, trade shows, and conferences.
• Manage customer service aspects for existing and new accounts, facilitating seamless service delivery.
• Engage in lead generation activities, including prospecting, networking, and content creation in collaboration with marketing.
• Maintain accurate customer information in the CRM for effective account management.

Requirements:

• Bachelor of Science in Mechanical Engineering (BSME) or related field from an accredited university.
• Proficiency with CRM systems (e.g., Hubspot, Salesforce).
• Mechanical aptitude and ability to communicate complex technical concepts effectively.
• Strong project management, organizational skills, and professional communication abilities.

Preferences:

• Experience with industrial or manufacturing processes, particularly in refrigeration.
• Familiarity with industry compliance standards and safety regulations.
• Strong customer service background with the ability to nurture client relationships at various organizational levels.